Reporting to the General Counsel, the Head of Legal Operations at Zoom is a strategic leader who will drive innovation and operational excellence to the legal department. The ideal candidate will have excellent organizational skills, process design expertise, and a proactive management style. While the expectation is that this individual will roll up their sleeves and do the work to ensure operational excellence, they see themselves as a strategic planner. This individual is able to identify, design, implement, and reinforce the processes and systems that allow the Legal team to run smoothly and provide stellar service to our internal and external customers. Although headquartered in San Jose, California, the Legal Department is geographically dispersed, and this position can be remote.

In this role you will:

-Identify and implement solutions (and work with existing systems) to streamline operations of the Legal Department (manage design, rollout, and training for new tools, systems, and processes).

-Identify, create, and improve processes for workflow requests for the Legal Department, focusing on efficiency, scale and operational excellence (e.g. manage incoming requests for legal review and advice, answer questions from the business about working with Legal)

-Define and enforce processes and policies to manage outside counsel usage and spend; work proactively with Finance and Accounting teams on budget and spend; assist in implementation of, and ongoing administration of, e-billing system and matter management system

-Assist in the implementation process and continued success of our Contract Lifecycle Management System

-Liaise with cross-functional teams in the wider legal department to help develop, implement, and manage a contract management strategy that includes a contract workflow and management system and provides critical business intelligence to the organization.

-Collaborate with Commercial Legal team to design and implement playbooks, knowledge database and template library

-Continue the build of our Knowledge Management program by developing and maintaining forms, policies, FAQs and other self-help tools for clients

-Design, track, and report on Legal Department metrics to inform decision making and support senior leadership in developing operational strategies and best practices

-Train the Legal Department and the broader organization on processes and procedures (e.g. new hire on-boarding training, new software or process rollout), ensuring compliance and adoption through change management protocols

-Organize and maintain Legal Department team records, design and manage Legal intranet site

-Facilitate and drive cross-functional relationships (such as Sales, IT, Finance, HR)

-Work closely with law firms and other outside vendors, including RFPs, restructuring fees & managing Alternative Legal Service Providers

-Assist in special projects as requested, including providing due diligence support and managing data rooms

-Manage other plans or initiatives to make the Legal Department more efficient, as delegated by the General Counsel.


-Must have 5+ years of experience with legal operations and management in-house 
Prior experience at fast growing technology company preferred

-Strong experience in developing, implementing, and using legal department technology solutions

-Demonstrated ability to independently move projects forward by gaining support needed from stakeholders across the company and working in a cross-functional role

-Proven track record of collaborating with cross-functional groups (e.g., Finance, Operations, Sales, IT) to set objectives and produce meaningful results

-Excellent analytical, problem-solving, and communication skills

-Prior experience developing forms, processes, policies, FAQs, etc.

-Able to thrive in a fast-paced environment and successfully manage multiple deadlines

-A good sense of humor and ability to influence a team

Additional Skills & Qualifications:

-Exceptional interpersonal and communication skills (verbal and written)

-Professionalism, integrity, good judgment and respect for confidentiality

-A flexible, can-do attitude that makes you willing (and excited!) to take on new, unfamiliar tasks

-Exceptional organizational skills and the ability to multitask with ease; strong project management skills

-Ability to read, analyze, interpret, and summarize a wide variety of legal documents

-Ability to manage competing demands and deal with non-standard and often unstructured requests, on short notice; overall ability to thrive in a fast-paced environment

Zoom Video Communications Company Culture Highlights:

* Winner of Comparably’s Award for Best Company Work-Life Balance 2019

* Winner of Comparably’s Award for Best Company Compensation 2019

* Winner of Comparably’s Award for Best Company Happiness 2019

* Winner of Comparably’s Award for Best Company Perks & Benefits 2019

* Sales Department is ranked in the top 5% of companies for Diversity on Comparably.

* Zoom Video Communications is ranked in the top 5% of companies for Professional Development on Comparably.

* Zoom Video Communications is ranked in the top 5% of companies for Overall Culture on Comparably.

Check us out on Comparably: https://www.comparably.com/companies/zoom-video-communications

Zoom Video Communications is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability or veteran status. Our combined differences are what make us Zoom!

About Zoom

Zoom is an award-winning workplace. We have been recognized by Comparably as #1 CEO, Company Happiness, Benefits, Compensation, Diversity, and more! Not to mention, we’ve been awarded by Glassdoor as the 2nd Best US workplace & Best Large Company US CEO in 2018, Wealthfront, and Business Insider. Our culture focuses on delivering happiness, our commitment to transparency, and the tangible benefits we provide our employees and our customers.