At The Standard, you’ll join a team focused on putting our customers first.
Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.
We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.
The Legal & Compliance Operations Analyst supports the L&C Department’s day-to-day operations. This includes administration and first-level support of department technologies and end-users, tracking department finances to budget, and implementing and improving systems and processes. The L&C Operations Analyst works closely with colleagues in L&C, Information Technology, Corporate Finance & Accounting and Supplier Management Group. This position also collaborates with outside counsel and other external vendors and service providers.
Principal Duties & Responsibilities:
Technology Management: Administer and provide first-level support for L&C technology, including department systems for matter management, electronic invoicing, contract lifecycle management, corporate compliance, knowledge management and information governance/records management. Collaborate with IT and application vendors to resolve technical issues, complete upgrades and implement customizations. On-board new end-users. Provide first-level technical support and training to end-users.
Financial Management: Support department’s financial management process. Review monthly budget reports and track expenses to budget. Provide support and training to department on proper expense submissions. Coordinate with L&C Operations Manager to conduct quarterly budget reviews for department budget owners. Assist with annual financial planning process. Collaborate with SMG to set up and maintain purchase orders for external vendors and service providers. Ensure timely payment of vendor/service provider invoices.
Project and Process Management: Provide support to department teams to make process and technology changes that will improve client experience and department efficiencies. Support includes mapping current processes, gathering requirements from stakeholders, researching industry trends, best practices and new technologies, making recommendations for process and/or technology improvements and working with stakeholders to implement changes.
For technology implementations, support will cover project from end-to-end. Research potential vendors, work with SMG to conduct RFI/RFP process, assist in selection process, provide input for business case, and if project is funded, act as project manager or business analyst for the implementation.
Support change management by communicating with stakeholders on upcoming process and/or technology changes. Provide training on new processes and technologies, create process documentation, guidelines and job aids, and track adoption.
Other Department Operations: Maintain department RBACs (Role-Based Access Controls), DLs (Distribution Lists) and BCPs (Business Continuity Plans). With department leaders, conduct annual reviews of RBACs, DLs and BCPs and update as needed.
With L&C Operations Manager, act as liaison with external vendors and service providers.
Assist department leaders to develop metrics, analytical tools and reporting as needed.
Education & Experience: Bachelor’s degree and minimum 3+ years of operations experience in a legal environment. Or, the equivalent combination of education and/or relevant experience.
Knowledge & Skills: Technical knowledge of legal systems such as matter management, electronic invoicing, contract lifecycle management, corporate compliance, knowledge management, and information governance/records management.
Working knowledge of legal billing protocols and policies. Familiar with outside counsel relationships and corporate clients. Demonstrate subject-matter expertise of functional areas supported.
Understanding of project management, process improvement and change management methodologies.
Independence: Complete accurate, high-quality and timely work under minimal supervision. Own well-defined projects of low to moderate complexity and collaborate with colleagues and stakeholders to determine project scope, timeline and deliverables.
Interaction & Influence: Work on cross-functional teams and interact with colleagues of various seniorities. Ask the right questions, listen, respond promptly and keep stakeholders informed of status. Demonstrate sound judgment, integrity and business ethic. Approach all interactions with a professional demeanor.
Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.
About The Standard
The Standard is a family of companies dedicated to helping its customers achieve financial well-being and peace of mind. In business since 1906, we’re a leading provider of group and individual disability insurance, group life, dental and vision insurance, voluntary (employee-paid) benefits, absence management services, and retirement plans and annuities for employers and individuals.