The Legal Operations Analyst will execute a variety of tasks that enable each of the practice areas within the Legal and Corporate Affairs department to work in a more efficient and cost effective manner. This individual will use case management and reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements and systems to free up attorney time and improve quality of the department’s work product. Reporting to the Legal Operations Senior Manager, this individual will be focused on providing an excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.
Complete daily case tasks that are a part of the team’s varied service portfolio by developing a knowledge of technology and business processes used to execute those services.
Troubleshoot, train and effectively communicate benefits of systems, optimal use, and resources available to internal clients.
Lead your peers on a subset of tasks by understanding the business objectives that drive the work, and monitor the team’s performance through creation and interpretation of reports and dashboards.
Partner with the practice areas we support by sharing data insights, and collaborating cross functionally to implement agreed upon improvements.
Flex between services as priorities change.
Provide project status reporting, both at a high level and detailed.
Actively contribute to the team by sharing skills and ideas.
Five or more years experience in operations and/or technology services roles in a corporate law department or law firm.
Strong customer-service orientation toward internal clients and external customers.
Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.
Outstanding oral and written communication skills; able to communicate effectively.
Demonstrated diligence, organization, attention to detail and follow-through skills.
Drive cross functional projects against string deadlines.
Ability to handle sensitive/confidential information with appropriate care.
Must be able to work in a fast paced, deadline driven environment.
Strong teamwork and interpersonal skills.
Experience with Conga / Apttus, the Salesforce platform, and Google Suite is a plus.
Required: Bachelor degree
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