Crown Castle



The position will work closely with the Director of Legal, Tax and Policy Operations and business stakeholders at all levels of the company.  The successful candidate will be responsible for identifying and implementing effective, scalable tools, technologies, and processes to ensure effective operations in a high-growth environment.  The Manager Legal, Tax and Policy Operations is also responsible for effective change management. 


-Drive strategic and operational initiatives with on-time and on-budget results 

-Standardize and automate manual processes to improve workflows, knowledge sharing and collaboration 

-Collect and analyze financial and other relevant data from department tools and industry resources; define objectives to provide metrics and dashboards that drive efficiencies and optimize spend; leverage data to make stronger business decisions 

-Leverage best practices across the legal functions and collaborate closely with other business lines (including sales, operations, IT, and finance) to develop and produce reporting that drives increased financial visibility and accountability 

-Provide creative thinking to help identify and develop cutting-edge strategies for increasing value and reducing outside legal spend while maintaining high standards for legal support 

-Identify trends and recommend solutions to improve performance, retention and employee experience 

-Recommend strategies to raise the profile of the Legal team in the company, industry and community 

-Responsible for other projects, plans and initiatives as determined by the Director of Legal, Tax and Policy Operations 


-Collaborative work done in a way that balances educated decision making with measured speed of implementation. 

-Ability to influence conversations and work through building of relationships, thoughtful framing of issues, and building influence through excellent work.   

-Strong written and verbal communication skills with an ability to present complex information in a clear and simple format. 

-A constant example of modeling Crown’s B3 values.   


 Bachelor’s Degree strongly preferred. 

Experience/Minimum Requirements  

-2+ years of relevant legal operations or similar strongly preferred 

-Experience designing, implementing, and maintaining SharePoint Online sites 

-Demonstrated PowerBI skill 

-COGNOS reporting experience a huge plus 

-Business analysis/requirements gathering skills  

-Advanced proficiency in Excel; advanced proficiency in developing briefs and reports with PowerPoint 

-Experience with e-billing and matter management software (Passport specifically would be a huge plus) 

-Strong experience in developing, implementing, and using legal department technology solutions 

-Excellent analytical, problem-solving, and communications skills 

-Accepts feedback from others.  Ability to build relationships and influence others across a geographically dispersed, complex environment 

-Able to thrive in a fast-paced environment and successfully manage multiple deadlines 

-Ability to direct the diagnosis of workflow problems, critical paths and institute remedies 

-Customer service orientation with a strong problem-solving approach 

-Knowledge of and ability to apply standard business process analysis and management methods to identify and address improvement opportunities 

-Understanding of metrics and their use to drive behavior and performance  

About Crown Castle

Technology is changing the way we live, work and interact with the world around us. We don't go online anymore. We exist there. Our smartphones and tablets are connected, of course, but soon things like traffic lights, machines, appliances and autonomous cars will all be online.

These connections are all made possible by our unique network of communications infrastructure—towers, small cells and fiber. They all work together to set the stage for new innovation—to bring the world's biggest ideas and possibilities to people and businesses who need them.