Legal Service Delivery Specialist Cooley is seeking a Legal Service Delivery Specialist to join the Collaboration Services arm of the Legal Service Delivery team.


Position summary:  Cooley Information Services (IS) embraces a culture of customer service excellence and all members of the department are expected to move this agenda forward. To that end the Legal Service Delivery Specialist is expected to recognize that the Cooley IS department is a service organization first and foremost and will be evaluated on this requirement equal in importance to the technical or operational responsibilities outline later in this document. 


The Legal Service Delivery Specialist will support the execution of the “go-to-market,” product evangelism and adoption strategies for legal service technologies and related legal service delivery processes. After a legal solution “product” has been developed or deployed within the firm, the adoption, growth and strategic use of the product becomes a “program.”  This position is responsible for the implementation of these programs. The position will consult with lawyers and paralegals across the organization to analyze existing legal workflows in order to frame the value proposition and best practices associated with the firm’s legal technology and legal service delivery initiatives including technologies such as Transact, eBrevia, Cooley Engage, among others.  Specific responsibilities include, but are not limited to, the following:


Position responsibilities: 

Drive key facets of strategic programs to optimize practice teams’ adoption and usage of legal technology and service delivery solutions, including conducting presentations, developing reporting, and tracking essential processes against continuous improvement efforts
Consult with lawyers and practice support professionals to help them understand the technology-driven tools and services available to them, and to guide them to the most appropriate solution
Responsible for developing legal project management approaches and increases in efficiencies working in collaboration with Finance and other firm functions to lower resourcing costs and increase firm profitability
Responsible for developing legal service delivery case studies and success stories for internal and external messaging in collaboration with the Marketing and training functions
Collaborate with subject matter experts responsible for the deployment of new and existing technology tools, to successfully develop ongoing practice-facing adoption efforts
Responsible for the ongoing development curation and administration of Legal Service Delivery content, including internal process documentation and practice-facing materials within the relevant firm systems including, but not limited to, iManage, SharePoint, or future solutions
Engage with lawyers and paralegals to understand existing use-case scenarios for the purpose of developing service delivery case studies, best practices, and success stories for internal and external messaging; this includes drafting written materials and conducting presentations
Promote the improvement of features and best practices for internal and client-facing legal technology and service delivery initiatives by conducting presentations, coaching sessions, and developing best practice artifacts
Stay abreast of new technologies that could impact legal service delivery, such as artificial intelligence technologies and data analytics to make recommendations and changes that enhance legal service delivery
All other duties as assigned or required 

Skills & experience: 


3+years of professional business experience in legal service, legal product, or experience with legal technology solutions and legal process best practices
Strong background in business processes, including enterprise communication, data collection and organization, and other matrixed organization best practices
Advanced knowledge of the workflows and the core needs of practicing lawyers

Bachelor or Advanced Degree in related disciplines
Legal technology provider/legal service consulting experience
Experience with law firm enterprise and practice-specific technologies, including contract analysis tools, transaction management tools and external research databases
Knowledge of data visualization applications; Power BI, Tableau 


Strong customer focus
Communicate effectively at all levels within the organization
Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences
Excellent communication skills (e.g., planning, problem-solving, decision-making and communicating to various internal and external teams)
Strong orientation to detail
Strong interpersonal, leadership and analytic skills
Flexible and agile, ability to reprioritize with changes in the business
Strong initiative and a get-it-done attitude

Cooley offers a competitive compensation and excellent benefits package.