Legal Knowledge Management Senior Manager

Locations: NYC, London, Tampa, Belfast

The Legal Chief Data Office (CDO) is responsible for Legal data and knowledge strategy, architecture, governance, and capabilities across the Global Legal department. As the data and knowledge champions for Legal, the CDO will set the direction and approach to implement effective and best-in-class data and Knowledge Management (KM) frameworks, controls and capabilities for Legal owned data and knowledge assets. As such, the Legal CDO team will be responsible for all aspects of defining and executing strategies for managing, sharing and extracting value from Legal owned Data and Knowledge assets.

Within that mandate, Global Legal Solutions is aiming to further enhance the efficacy with which the Global Legal department supports its clients and business partners by developing a formal KM competency. To that end, the Legal CDO is hiring a senior knowledge manager to lead this function, responsible for delivering to all relevant users globally solutions that enable them to make better, faster decisions, while also leveraging knowledge resources more efficiently and following processes that systematically mitigate operational risk.


The Legal KM Senior Manager’s responsibilities include, but are not limited to:

·         Identifying, validating, and formalizing KM requirements across the Global Legal function

·         Prioritizing end-user and organizational needs, defining a clear, compelling and achievable target operating model that addresses these requirements, and setting out a comprehensive roadmap for delivering that target operating model

·         Taking primary responsibility for the implementation of a successful KM culture across the organization, including by:

o   Proactively and continually communicating to the organization, both internal users and external partners, the alignment between Legal KM efforts and overall Citi business requirements, Global Legal objectives, and firm-wide KM strategies and tools

o   Programmatically promoting the benefits, for both individual users and the Global Legal organization more broadly, from a comprehensive adoption of identified KM tools and processes

·         Designing, implementing and managing the governance process for all KM activities, including the ongoing calibration of KM approaches and toolsets to relevant business and user requirements, as well as the maintenance and optimization of all policies, standards, metrics, taxonomies, etc.

·         In collaboration with the Legal Innovation team, identifying the toolsets and solutions best able to address the various needs of the Global Legal organization

·         In collaboration with the Legal Operations & Technology team, ensuring the effective deployment of relevant KM systems to appropriate user populations

·         Supporting the KM program’s continuing success by overseeing relevant day-to-day content curation and enrichment activities, driving rigorous continuous process improvement efforts, and implementing a robust Voice of the Customer program

·         Coordinating with relevant KM subject matter experts both within and outside the organization to continually maintain and communicate within the organization a robust perspective on industry best practices and the opportunity they present for Citi

·         Ensuring that all KM data assets and practices are always in full compliance with all regulatory and internal policy requirements


·         12+ years of overall business management experience in a complex cross-functional organization, with strong experience with knowledge and content management –in particular with regard to legal subject matter

·         JD preferred but not required; Bachelor’s degree required

·         Exceptionally strong interpersonal and communication skills; strong technology skills

·         Proven ability to act independently, work quickly and with careful attention to detail, juggle multiple priorities and thrive in a varied, fast-paced environment

·         Proven ability to lead across a large, global organization –preferably a financial firm

·         Proven ability to work well under pressure and within tight deadlines

·         Proven ability to communicate effectively, drive consensus, and influence relationships at all levels

·         Strong analytical/problem solving skills; sound judgment and demonstrated leadership skills


About Citi

Citi is more than a global financial services company. It’s an engine for progress. Join us, and you’ll have the chance to get involved in progress in all its shapes and forms, right across the world. From the micro to the macro, from Australia to Zambia, the work we do has real positive impact. Wherever you are and whatever you do, progress starts here. We’ve built a world famous, trusted brand over 200 years of continuously evolving financial services. And today, our influence continues to grow: with financial operations in 160 countries and 100 currencies. We have 200 million different clients, including some of the biggest names in the industries, sectors, businesses and governments that we serve every day. It all adds up to an exciting place to be for talented, ambitious people who want to build a truly remarkable career.