Contracts (CLM) System Administrator

Overview

What will you do at Ciena?

The CLM Systems Administrator is a newly-created role in Ciena’s award-winning Legal Department. This role will be primarily responsible for administering and managing the company’s cloud-based Contract Lifecycle Management (CLM) system, including serving as the single point of contact for end user support and as the liaison between business functions, IT and our CLM vendor. You will work proactively to streamline and automate our contracting process. You will also need to become a resident expert on our existing processes, policies and systems and combine that with your knowledge of CLM tools to enable Ciena to maximize its use of systems to improve the efficiency of contracting practices and meet future contracting needs. The role will work closely with numerous members of the Legal and IT Departments and collaborate on a matrixed basis with functional leaders around the world.

Primary duties and responsibilities

CLM Implementation and Operation

. Serve as a critical member of the project team to implement and migrate to a new Contract Lifecycle Management system, including collaborating with the Legal and IT Departments, other functional stakeholders (including Commercial . Management, Finance, Procurement and Sales Operations), and Ciena’s CLM vendor
. Manage the configuration, operation and maintenance of Ciena’s CLM system, including its integration with other business systems and tools
. Deliver on ad hoc contract management requests and special projects, reporting and status inquiries
. Participate in assessing, refining and executing on future business requirements for the CLM system​

CLM Support and Training

. Provide first level support for CLM training, data requests and dashboards / reporting
. Triage CLM system-related requests and provide day-to-day troubleshooting and technical support for end users, including coordinating troubleshooting support with the IT Department and the CLM vendor
. Onboard and train new users (both technical and non-technical) on the CLM system functionality and related processes
. Assist in developing CLM training materials and user manuals, and implement a train-the-trainer model as appropriate

Contract Templates, Processes and Practices

. Manage the company’s templates, playbook terms, and clause libraries for its commercial contracts with customers, partners and suppliers
 . Design and configure new contract templates and process workflows
. Develop and leverage a strong working knowledge of Legal, Sales and Procurement business and contracting processes
. Maintain governance of CLM solutions and drive contracting best practices across the business to improve quality, accuracy and efficiency

Education and experience

. Bachelor’s degree from an accredited institution
. At least 2-5 years of relevant experience as a CLM systems administrator, preferably in the corporate legal or IT department of a company in the telecom, technology or integrator sectors, or as a systems administrator of other relevant business applications
. Experience in leading or actively participating in the implementation of a CLM system is strongly preferred
. Experience with developing and implementing system-driven workflows, and in working with Jira for user story creation and tracking progress
. Proficiency with business applications such as MS Suite, GSuite and Salesforce.com
. Exposure to commercial agreements and legal terms and conditions

Personal skills

. Strong oral and written communication and interpersonal skills
. Ability to work in a scrum/agile environment
. Analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations
. Detail-oriented, with strong organizational and project management skills
. Ability to promptly identify and solve software and process problems
. Ability to multi-task and to work independently in a fast-paced environment and prioritize workflow based on company’s business objectives and priorities
. Willingness and ability to automate repetitive tasks
. Capable of interacting with and establishing the respect and confidence of colleagues in different functions and at various levels