Chewy is looking for an Associate Director – Legal Operations to join our Legal Team based in Dania Beach, Florida. The Associate Director – Legal Operations position is an exciting opportunity for the successful candidate to join a fast-paced, dynamic Legal Department. This position supports all aspects of developing and executing strategies to sustain and improve the operational effectiveness of the Legal Department and any related projects in support of Chewy’s growing business needs.  This position will report to the Head of Legal Shared Services and will use their legal operations and technology skills to contribute to the success of Chewy’s Legal Department and business.   

What You’ll Do:

– Lead developing, implementing, and executing the Legal Department’s short- and long-term operations strategy
– Own all Legal Department technology resources related to matter and document management, content & knowledge management, litigation holds and eDiscovery, ethics & compliance, e-billing management, contract management, IP management, business process enhancement, e-signature, e-notary, board of director portal/tools, subsidiary/legal entity management, business license management, and related legal operations systems
– Day-to-day administrator for the e-billing and document management systems
           -For e-billing this includes onboarding new law firms and service providers, matter management, assisting and training users, handling billing issues, managing timekeepers and rates, accruals, reporting, analysis, and related activities

  • -For the document management system this includes assigning access privileges and creating hierarchies, user creation, implementing disaster recovery strategies, assisting and training users, reporting, analysis, and related activities

– Develop and enforce processes and policies to manage outside counsel usage and spend (e.g., manage against our billing policy, engagement letter)
– Act as a Legal Operations liaison for the entire Legal Department, assisting where needed and identifying opportunities for improvement and collaboration across the team
-Collaborate with cross-functional teams across the organization
-Assist with budget matters and cost controls
-As the Legal Department grows, lead efforts to identify and implement appropriate systems to streamline new or existing practices (manage design, rollout, training)
-Develop and implement internal process guidelines, templates, and workflows
-Create metrics and monitor progress to measure success against plan (e.g., spend analysis, efficiency initiatives, report on KPIs)
-Benchmark internally and externally to stay on top of trends and best practices

What You’ll Need:

-Bachelor’s degree in business, law, technology, operations, finance, accounting (or related field)
-Minimum of 8 years of full-time work experience in a professional Legal environment, with a minimum of 4 years in legal operations or a related profession 
  (including experience with budgeting and forecasting)
-IT support and administrator role experience with e-billing, document management and contract management systems
-Experience with process management, including identifying, writing, and prioritizing requirements, managing implementation timelines and successful user
  adoption desirable
-Excellent project management skills and ability to work cross-functionally with a fast paced team
-Must be highly organized, forward thinking, attentive to detail, possess excellent communication skills (written and verbal), and the ability to maintain
  productive work relationships and work collaboratively
-Must be able to work independently with general direction, and to manage up and across as needed to meet goals and deadlines in a very fast-paced
-Candidate should possess sound professional judgment
-Position may require travel

About Chewy

Chewy is revolutionizing the pet industry as one of the fastest growing e-commerce retailers of all time. We offer a convenient way to shop for pet supplies within a highly personalized experience that's fueled by superior customer care. Headquartered in South Florida and Boston, our team of over 17,000 members-dispersed across our customer service centers, corporate offices and fulfillment centers-dedicate themselves to delivering pet happiness nationwide. Whether it's our easy-to-use website, great selection of high-quality products, competitive pricing, speedy deliveries, or award-winning 24/7 customer service, we aim to wow our customers in all aspects of our company. Chewy's environment is dynamic and faster than anything you've ever experienced, built for leaders who thrive on delivering results. We believe in leadership, accountability, relentlessness, and creativity. We work hard with a dogged determination, but we have fun, too…. which isn't hard to do when you have your favorite four-legged friends by your side!