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Operations Management
1 Days

HBR Consulting is seeking a manager for its Advisory Consulting Practice. Specifically, we are seeking a dynamic, team-oriented individual to assist our corporate legal department and law firm clients in identifying ways to improve strategy and operations and become more optimized legal functions through enhanced allocation of resources, streamlined processes, and improved use and adoption of technology. 

This Manager role will help lead client engagements and maintain day-to-day client interactions, delivering high quality client deliverables, project management, budget management and supervising and developing junior staff. 


  • Work with client personnel to structure a mutually agreed upon project plan
  • Serve as the day-to-day manager on engagements, including developing team members
  • Lead the data gathering process including analyzing client reports, conducting various interviews and focus groups, and developing and distributing surveys
  • Work closely with team members and client personnel to review findings and help support implementation of recommendations
  • Lead the client invoicing process including reviewing and approving all time entries and invoices
  • Supports practice leadership in business development activities
  • Support internal practice initiatives such as developing new revenue channels, other internal practice initiatives, proposals, recruiting, and external marketing efforts and thought leadership
  • Demonstrate industry/practice expertise and consulting capabilities
  • Implement proven solutions for recognized problems
  • Understand and speak to the capabilities of HBR including key products and service offerings across other Advisory service lines 


  • BA, BBA or BS in Business, Economics, Accounting or Finance preferred
  • 5-7 years’ experience in a combination of the following: 
    • Big 4 or similar consulting experience (strongly preferred)
    • Law department or law firm operations
    • Outside counsel management
    • Benchmarking, data and financial analysis
    • Legal resource optimization
  • Management experience in a team-oriented workplace preferred
  • Demonstrated ability to lead and develop staff members.
  • Travel is required domestically approximately up to 50%.   

Preferred Skills 

  • Advanced skills and expertise across the Microsoft Suite of Products including Microsoft Excel, Word and PowerPoint. These tools will be essential to the support the identification and implementation of opportunities to support our clients.
  • Strong written and verbal communication
  • Ability to manage several clients and projects, delegating where appropriate
  • Highly developed organizational skills and ability to handle and prioritize multiple tasks in accordance with a timeline
  • Highly developed attention to detail
  • Exceptional analytical and problem-solving skills including ability to define problems, collect information, establish facts, and draw valid conclusion
  • Ability to work collaboratively and to build relationships
  • Outstanding interpersonal relationship building and employee coaching and development
  • Intellectual curiosity and willingness to take feedback

HBR Consulting LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. 


San Jose, CA; Austin, TX, Scottsdale/Chandler, AZ

Operations Management
6 Days

The PayPal Legal Operations team is seeking an experienced, highly engaged and dynamic Sr. Manager to join our team. This is a Legal Operations generalist role; however, a key part of this role will be managing the department’s IT portfolio. Therefore, experience evaluating, implementing and maintaining legal department technology solutions (e.g., contract management/self-service contracting, ebilling/matter management, document management, knowledge management, etc.) is required.

Primary Job Responsibilities

  • Tools and Technology:Serve as owner of Legal Department’s technology portfolio (approx. 25 systems) and 3-year roadmap.  Act as lead liaison and escalation point for work with corporate IT team dedicated to Legal.
  • Active project team participant and lead along with the IT group for several technology projects, including reviewing/assessing potential new technology solutions, new system launches, system upgrades and product enhancements.
  • For systems owned by Legal Operations, also serve as business system owner – manage the vendor selection, implementation, testing, global rollout and training for any new software and tools in this space.
  • Responsible, in close coordination with the corporate IT team, for tracking the progress and performance of the Legal IT portfolio and making recommendations to management on the technology direction for the department.
  • Assist with testing, training, implementation and adoption of technology solutions.
  • Identify opportunities to leverage technology solutions to resolve business issues.
  • Knowledge Management: Assist with further build-out/enhancement of Legal Department’s internal and company-facing portals.
  • Create self-help tools (dashboards, toolkits, on-demand trainings/FAQs, etc.) to support knowledge management throughout the function.
  • Document existing policies, procedures and guidelines; develop one-stop shop for online resources and training and formulate education plan around such policies/processes.
  • Operational Excellence: Help translate Business Affairs goals and priorities into strategic vision for Legal function.  Assist with collection and assessment of benchmarks/metrics/KPIs.
  • Ensure cross-functional alignment.  Create and drive relationships with other key company functions, such as HR, IT, Finance and Real Estate/Facilities.
  • Assist with management of department operations, such as HR processes, new hire onboarding, communications, memberships, training, etc.
  • Serve as a champion and change agent shaping the culture of the department.  Assist with development, implementation and enhancement of department processes.
  • Support the implementation/roll-out of Company programs and practices to the function, promoting key leadership messaging.
  • Proactively seek ways to improve current processes to maximize productivity, workflow, and maximize department’s efficiency.
  • Provide support for special projects as requested.  Support Director of Legal Operations with various ad hoc projects.

Job Requirements

  • High level of professionalism and emotional intelligence
  • Excellent written, communication, research, and presentation skills
  • Experience with fiscal and budget management and general project management in a technical environment; drafting business cases/ROI analyses.
  • Strong project management skills – consistently completes projects on-time with great attention to detail.
  • Strong working knowledge of, and hands-on practical experience with, technology tools and applications typically used in Legal department settings
  • A demonstrated understanding of how to develop, implement, and enhance processes. Eager to learn new things and apply knowledge to innovate, improve/simplify processes.
  • Thrives in a global, fast-paced, and dynamic work environment.  Ability to manage high job complexity and constant multi-tasking.  Well organized, able to prioritize well, work efficiently.  Shows flexibility as workloads fluctuate.
  • Demonstrated ability to influence and work effectively with global teams at all levels (including senior leadership) within a highly matrixed organization.
  • A genuine interest and ability to connect with, build and maintain relationships with people at all levels and across organizational and geographic boundaries.
  • Experience developing strategic or departmental planning materials that required consensus gathering from multiple constituents.  Strong business partnering skills.
  • An ownership mentality – sees tasks through to completion.  Goes the extra step to proactively seek out answers to problems that may fall outside his/her area of expertise.

Basic Qualifications

Bachelor’s degree (B.A. or B.S.) with a focus in Business or Technology preferred.


U.S. - Flexible

Operations Management
7 Days

About VMware Legal:

VMware’s Legal Department is a global team of dedicated legal and compliance professionals who share a passion and enthusiasm to both understand and successfully navigate every aspect of VMware’s fast-growing business. The Legal team believes in delivering world class legal services to our clients in a timely, efficient and ethical manner and providing innovative and strategic solutions that actively contribute to the success of VMware.

About Global Legal Services:

Global Legal Services (GLS) comprises two core functions – Shared Services and Legal Operations.

  • Shared Services: The mission of the GLS shared services team is to deliver world-class legal services that transform how we contract while proactively driving agile, innovative, and scalable solutions. Together with our legal and business partners, we are committed to supporting VMware’s growth strategy by providing an enhanced customer experience that is simple, creative, and ethical.​
  • Legal Operations: The Legal Operations team’s mission is to drive scalable innovate to transform how we operate. We build and support the execution of the department strategy, aligned to business priorities; manage budgets, vendors and forecasting; drive efficiency and process reengineering initiatives; implement state-of-the art technology infrastructure to automate processes; leverage data and metrics to demonstrate Legal’s impact and drive strategic decisions; build and promote professional development programs to stretch and grow people’s talents and capabilities; and improve knowledge sharing and communications to increase team connection and influence positive change.


Job Description:

We are searching for a talented, collaborative Senior Director of GLS to report to the VP & Deputy General Counsel, GLS & Chief of Staff. As a forward-thinking, strategic, experienced contracting and operational business leader, you will serve as the global lead for the GLS shared services team. You will have demonstrated management and leadership experience in contract negotiation and support, contract operational best practices, and in delivering shared services to legal stakeholders.

In particular, you will be accountable for delivering and executing on our GLS Roadmap which includes the following core priorities: Support, Transform, Automation, Development, and Change Management. You will help identify new opportunities and set strategy for scaling the GLS shared services support and provide leadership and oversight to large transformational programs across the organization. You will help drive and accelerate our contract automation goals and, in collaboration with cross-functional teams, assess the impact on business and functional teams, propose solutions, and drive standardization efforts to scale.  You will oversee implementation of new tools, policies, processes, streamlined infrastructure and client resources to accelerate negotiations and service delivery.

You will work closely with the Legal Operations team and with other Legal groups to build out the shared services function in collaboration with key stakeholders (in particular, the Commercial Legal Group). You will serve as the key GLS shared services team interface with the Legal Leadership team and ensure close collaboration and teamwork with legal stakeholders. Together with your team leads, you will support the development, learning and career opportunities of the GLS shared services team.


  • Lead and manage the GLS shared services team, a group of legal professionals comprising contract managers, lawyers and other legal specialists, who deliver dedicated, expert and efficient transactional and other support across all lines of business.
  • Own, manage and transform our contracting model through innovative best practices, standardization and process improvements to streamline and scale contract support.
  • Leverage data analytics and technology to automate workstreams and measure impact to drive strategic initiatives.
  • Develop a strategy and roadmap to deliver increasing value through the team, including onboarding new practice areas and workstreams for the team to support.
  • As the Legal Department grows, lead efforts to identify and implement appropriate systems to streamline new or existing practices (e.g., manage design, rollout, training, etc.)
  • Partner with our offshore Legal Process Outsourcer (LPO) located in India to assess workstreams handled by the GLS shared services team that may be suitable for transfer to the LPO.
  • Create metrics and monitor progress to measure success against plan (e.g., spend analysis, efficiency initiatives, report on KPIs).
  • Benchmark internally and externally to stay on top of trends and best practices.
  • Develop the capabilities of the team with a commitment to professional development and a continuous learning mindset.


Required Skills:

  • Strong leadership skills, with a collaborative and inclusive mindset; value diverse perspectives that challenge the status quo and believe an inclusive team is a better team; experienced in bringing people together and driving positive change.
  • Experienced in leading a global team with a varied and changing workload; work effectively and efficiently under pressure.
  • Excellent contract negotiating, drafting, and influencing skills; expert knowledge of contract structures and types, contract principles, contract tools and systems, and automation functionality.
  • Passionate about innovating the legal service delivery model; possess a strong “service” mindset.
  • Relentless in the pursuit of continuous improvement and committed to transforming the way the team operates.
  • Proven success in defining and documenting efficient and scalable solutions; demonstrable success designing and delivering service systems using Agile methods, project management, and metric-oriented success measures.
  • Excellent communication skills; practical and enthusiastic problem-solver who is confident and calm under fire and can work independently in a dynamic, fast-changing environment.
  • Critical and innovative thinker with excellent business sense and judgment.
  • Strong stakeholder management and interpersonal skills; ability to build consensus, create momentum, work cross-functionally with other departments and varying levels of management. 
  • Advocate of knowledge sharing and open communication amongst the team and with those with whom you interact with daily.
  • Highly organized and detail oriented with the ability to maintain a large picture perspective.
  • Comfortable facing new challenges and changes in direction; flexible in embracing frequent change in all forms.
  • Practical people management skills with an ability to guide and mentor the team as required.


Desired Skills:

  • Success in operations/shared services roles in the Cloud/SaaS software and technology environment; experience with Cloud/SaaS transactions.
  • Knowledge of process improvement transformation of infrastructure (templates, playbooks, etc.).
  • Experience in implementing legal-related technology systems or tools a plus, particularly contract management.
  • Knowledge and experience with change management best practices.


Required Experience & Qualifications:

  • JD or Bachelor’s degree and postgraduate coursework, or applicable experience and professional certification(s).
  • Minimum of 18+ years of related experience; previous team management experience.
  • In-house legal department and technology-related contracting experience.
  • Experience working successfully in cross-cultural, cross functional, high-performance teams.
  • Experience working with all levels of management and consulting with key business stakeholders.
  • Highest degree of personal and professional integrity and ethics.
  • High level of proficiency with Excel, PowerPoint and Word; strong presentation skills.



Fenwick & West LLP

IP Practice Group Director

This position can be based in any of our office locations (with heavy travel to the west coast if based in New York).

Operations Management
7 Days

We have an opening for an Intellectual Property (IP) Practice Group Director who will play a key role in working with the IP Practice Group Leader (“PGL”) and subgroup leaders to develop, advance and support the implementation of the practice group’s strategic plan and business operations. This role will enable the PGL and subgroup leaders to focus on the execution of the practice group’s strategy, client and new business development, attorney development and significant practice group management issues that truly require partner-level involvement. This position can be based in any of our office locations (with heavy travel to the west coast if based in New York).

Responsibilities Include:

Management and Leadership: Works closely with the PGL and subgroup leaders to develop the practice group’s strategic objectives and follow through with those objectives. Manages all operations related to the practice group by working with attorneys and administrative departments. Introduces innovative approaches to improve the overall operation of the practice group, including understanding the economics of the various subgroups and working with our Pricing and Finance departments on various initiatives.

Business Planning: Supports and advises the PGL in the development and implementation of annual business plans and practice group budget. Manages strategic initiatives and practice group goals by liaising with other administrative departments. Identifies trends and issues to be addressed and makes recommendations to ensure the practice group achieves its agreed-upon goals. 

Talent Development and Workflow Management: Manages the workflow system and monitors work assignments for all non-partner attorneys and patent agents in the practice group and makes recommendations for improved workload distribution. Works closely with Legal Personnel and Training department to ensure the appropriate development, review, and training of practice group members. Works with Knowledge Management and Innovation Delivery department to coordinate appropriate knowledge and innovation delivery projects and training.

Legal Operations Management: Works collaboratively and effectively with all administrative departments, including IT, Finance, Marketing, Legal Personnel and Training, and Recruiting to ensure the departments are aware of and aligned with the practice group.

Communications: Works with the PGL and subgroup leaders to develop all meeting and retreat agendas and facilitate planning/logistics. Develop and disseminate internal communications and collaborates with the Marketing department regarding external communications as appropriate. 

Practice Management: Works with the Practice Management team on providing operational and administrative support for firmwide initiatives and strategic projects.


Desired Skills & Qualifications:

  • Established knowledge of the legal industry and law firm management.
  • Aptitude for or exposure to law firm economics and business models.
  • Ability to continually learn and grow, to quickly absorb the nature of the group’s practice and its sub-specialties and to regularly absorb new information about the practice group’s and firm’s legal practice, business practices and the industries and technologies of its clients.
  • Executive gravitas and polish, with the ability to deal effectively with lawyers, staff professionals and peer administrators; and to influence people at all levels to respond and collaborate without overt use of authority.
  • Self-motivated with proven ability to anticipate problems and move things forward with limited direction.
  • Ability to handle sensitive and confidential matters with discretion.
  • Strong analytical and problem-solving skills, including the ability to oversee the development of new systems and processes and to suggest and execute solutions.
  • Superior client service ethic, communication and interpersonal skills, including the ability to gather information from a broad range of sources and to influence others to make changes.
  • Highly organized, efficient and extremely detail-oriented, with the ability to stay productive under pressure with tight deadlines.
  • The ability to keep cool in a demanding environment (a sense of humor helps, too).

Reporting to the head of Practice Management, the ideal candidate will have at least 8-10 years of management experience that is directly related to the objectives, and skills described above, 3-5 years of law firm experience and a solid track record of success in a professional services environment. Exposure to IP practice is preferred. Bachelor’s degree required; JD or MBA a plus.

To be fully considered for this position, please apply directly online:


Atlanta, Ga

Operations Management
8 Days

Chick-fil-A, Inc. is looking for a Technology Sr. Specialist to join its Legal Operations team. We are eager to find a seasoned professional who can help us design and implement a best-in-class ecosystem of technology to drive greater efficiency, as well as deliver more robust analytics to drive better decision-making across each practice area of the Legal Department. To succeed in this role, the candidate must develop trusted partnerships by collaborating with legal staff and Chick-fil-A IT staff and deliver on common goals. The candidate must have the ability to clearly articulate and present technical information to a broad/diverse audience. The primary purpose of this role is to lift off the plates of the attorneys and paralegals the responsibility of exploring, designing and implementing technology and teasing out analytics for the Legal Department while dissuading legal department staff from “reinventing the wheel” by being the knowledge center for in-house legal technology and analytics.

Job Duties:

  • Technology design, implementation and maintenance
  • Work with Legal Operations Sr. Team Leader to analyze and document current state processes and systems, identify pain points and efficiency opportunities
  • Work with Legal Operations Sr. Team Leader to create client self-help tools: dashboards, toolkits, legal training, Q&A, process flow, etc.
  • Work with Legal Department stakeholders, CFA IT Department, software engineers, and product managers to identify technology needs of the legal department and to implement high-quality software products and features to support legal work processes
  • Manage demand by working closely with Legal Department and CFA IT Department to prioritize programs and projects based on business needs, legal department needs, resource capacity, risk exposure, and interdependencies
  • Manage software version updates, corrective options, and requests for enhancements, etc.
  • Stay current on updates provided by companies we have software with
  • Perform System Administrator duties for various systems for the Legal Department
  • Manage “help ticketing system” for various systems for the Legal Department
  • Maintain clear overview and timely updates of project time-lines (charts, spreadsheets, etc.) and progress using task management tools, such as Jira or ServiceNow
  • Provide staff training on all forms of technology introduced to the department
  • Create, maintain and provide project documentation and training tools (i.e. videos, reference manuals, etc.)
  • Attend conferences (e.g. CLOC, ACC Legal Operations, etc.) to explore new and innovative technology to support legal work processes
  • Assist legal department staff with computer needs or issues
  • Provide technology budget updates to Legal Operations Sr. Team Leader
  • Ad-hoc projects and general administrative support, as required
  • Collaborate with Legal Operations Sr. Team Leader and staff to develop low-medium complexity reports and analytics in areas such as help tickets for various systems, use of Systems, etc.
  • Work directly with Practice Leads and managing attorneys to better understand their technology needs and propose new solutions for the department.


Minimum Qualifications:

  • At least 2-years demonstrated experience leading software design and implementation projects
  • Strong management consulting experience
  • Thorough understanding of product and software development lifecycle processes, procedures, and tools
  • Exceptional organizational and project management skills with high attention to detail
  • Ability to translate analytics (numbers) into plain English to help make better business decisions
  • Collaborative work style
  • Excellent interpersonal and communication skills
  • Experience with Office 365 suite of tools, including SharePoint
  • Proficient in MS Office Suite


Preferred Qualifications:

  • At least 4-years demonstrated experience leading software design and implementation projects
  • Experience with iManage, a document management tool; TRIRIGA, a real estate asset management tool; and ORACLE Fusion, a financial reporting tool, Tableau
  • Legal knowledge a plus
  • Advanced Excel skills & experience with Business Objects, Tableau, Power Apps, and Power Automate are a plus
  • Must understand database management and systems best practices
  • Have excellent analytical and problem solving skills
  • Must be very organized and have a high level of attention to detail
  • Ability to manage multiple priorities and tasks with the skills to adapt to changes in a fast-paced environment
  • Able to work independently and escalate issues


San Francisco, Bay Area, California

Operations Management
13 Days
Apply is working with a top tech company in the SF-Bay Area to hire a legal operations specialist for a 6 month / 40 hour per week project. 

We’re looking for a Legal Operations Specialist to support the development, management, and execution of the Legal team’s policies, procedures, and processes in coordination with the Legal Operations Manager and Head of Legal. In addition to making sure that the Legal team’s work runs smoothly, the Legal Operations Specialist will contribute to—and with time—manage, cross-functional efforts to develop and improve company-wide policies as well. The Legal Operations Specialist will also handle bread-and-butter legal administrative work, including contracts management, records retention, litigation and investigation support, and other legal support responsibilities traditionally associated with a paralegal role. Each day will look surprisingly different from the day before, but the consistent theme will be driving impact across the company.


Job Responsibilities:

  • Identify and implement appropriate tools to maximize legal and cross-functional efficiencies, such as optimizing legal request intake procedures.
  • Create, update and maintain process and procedure documentation, including knowledge management resources.
  • Support the privacy program through, for example, managing the intake and processing of data subject requests made pursuant to privacy laws, and tracking vendors, databases, and data flows generally through data maps.
  • Work with Data Privacy Regulations: GDPR / CCPA
  • Liaise with the Commercial Legal Director, Billing Support, and Deal Desk teams to administer contract workflows through the Company’s CLM platform from start to finish.
  • Provide administrative support to the Legal team, including contract filing, document management, and assisting with the company’s foreign subsidiary formation and management.
  • Project manage Legal team initiatives and assist with the implementation and operation of Legal Department tools, including status reports and task tracking.
  • Stay abreast of best practices in legal operations for mid-sized tech companies; scope and execute as appropriate.


Required Qualifications:

  • Experience in, and a passion for, developing and implementing successful and scalable processes
  • Excellent written and verbal communication skills
  • Strong project management skills
  • Strong attention to detail
  • Demonstrated ability to multi-task and work well in a fast-paced environment
  • 2+ years of experience in a legal support function
  • Bachelor’s degree


Preferred Qualifications:

  • Experience with Microsoft Office / Ironclad / Salesforce / Zendesk
  • A technical background
  • 4+ years of legal operations or legal support experience at a tech company in a similar role
  • Experience with privacy regulations


Role Details: 

  • Anticipated Start Date: Immediately
  • Schedule: 40 hours per week for 6 months
  • Pay Rate: $40 – $60 per hour
  • Location: Redwood City, CA (temporarily remote)


—– is committed to the principle of equal opportunity. All employment decisions are made without regard to race, color, gender, gender identity, gender expression, sexual orientation, religion (including religious dress and grooming practices), creed, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), marital status, age, national origin, ancestry, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, military, and veteran status or any other basis protected by the laws or regulations in the locations where we operate.


Toyota Motor North America

Business Manager, Legal Operations

Plano, TX

Operations Management
14 Days

Who We’re Looking For

Toyota’s Legal Department Department is looking for a passionate and highly motivated Business Manager.

Reporting to the Assistant General Counsel, the primary responsibility of this role is to manage the Legal department’s financial and regulatory reporting requirements and all general business administration matters.

What You’ll Be Doing 

Financial/Regulatory Management
-Develop and analyze financial reports; compile and analyze financial information
-Coordinate with the Legal Executive Team to develop department and Practice-Group specific budgets
-Forecasts/plans and reconciliations of actual expenditures to budget
-Act as an advisor on budget, financial, and risk matters
-Research financial matters as required; performs legwork for internal, IRS, and external accounting firm audits and audit letters
-Collaborate with Accounting and Finance functions to promote department alignment with the Company’s financial planning
-Act as a liaison between the Toyota parent company, Toyota affiliates, Toyota North America departments, and business units to solve complex issues/problems and provide leadership in financial and strategic planning
-Serves as the key financial person and lead financial coordinator for the coordination, support, and execution of critical financial activities and provide value-added business expertise and guidance to the division executive and their internal stakeholders
-Plays a key role to ensure the Division manages its approved budget/forecast in a responsible manner and facilitates reporting of their results
-Serves as a partner between Division management and stakeholders (i.e. Accounting and Finance, Corporate Shared Service) to support day-to-day operations

Business Administration
-Manage a team of analysts and assistants in the day to day general administrative functions of the Legal Division
-Manage/oversee department meetings, oversee major external event planning and support, external sponsorship support of diversity, inclusion, and equity events, pro-bono programs, Continuing Legal Education (CLE) programs, civil and charitable involvement/sponsorship

Vendor/Supplier Relations
-Oversee external vendor (e.g. law firm, consultants, tech. providers, etc.) management and payment, invoice management, and matter management programs for outside counsel, vendors, and other third-party providers
-Oversee management and support of CLE registrations, legal subscription services, and other related administrative support functions

Strategic Planning
Oversee several key department initiatives including:
-Serving as the department lead on critical strategies, planning reporting
-Serving as the department lead on the development of data analytics/metrics strategies
-Managing customer-first programs
-Serving as a department D&I and pro-bono lead
-Managing the department’s team member development programs
-Serving as an affiliate synergy lead
What You Bring

• Bachelor’s degree (or higher) in Mathematics, Accounting, Finance, Compliance, Economic or closely related field of study, or equivalent work experience relevant to this position
• Significant experience managing business operations and administrative matters for a large department
• Experience leading a team, and enthusiasm for working collaboratively within a strong team environment
• Excellent analytic, presentation, organization, and interpersonal skills
• Possess an executive presence and excellent communication skills, including proven ability to communicate effectively to diverse audiences, as well as all levels of the organization
• High level of proficiency in Microsoft Suite (Excel, Word, and PowerPoint)
• Proficiency using e-billing, matter management, document management, or other related systems
• Demonstrated proficiency with financial systems
• Proven ability to explain financial concepts to non-financial audiences
• Demonstrated ability to prepare effective presentations to internal stakeholders and influence behaviors to achieve performance improvements
• Proven ability and initiative to effectively manage complex situations and multiple assignments/projects concurrently while working in a fast-paced, high pressure, deadline-driven environment with minimal oversight
• Demonstrated ability to act with discretion, judgment, and maintenance of confidentiality
• Ability and willingness to travel up to 5% of the time

Added Bonus If You Have

• Legal operations experience is highly preferred
• Proficiency with Mitratech’s TeamConnect matter management application and/or Collaborati e-billing software
• Proficiency using SAP, PeopleSoft, and/or Oracle financial products
• Significant experience as a liaison with multiple stakeholders
• Current Notary Public for State of Texas

What We’ll Bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Vehicle purchase & lease programs
• Comprehensive health care and wellness plans for your entire family
• Flextime and virtual work options (if applicable)
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools and more
• Flexible spending accounts
• Relocation assistance (if applicable)

Belonging At Toyota

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics.



Operations Management
15 Days

As a highly motivated, business-minded, and detail-oriented professional, you are ready to work closely with the Director of Legal Operations and business stakeholders at all levels of the company. You will be key in creating processes and practices to improve the day-to-day productivity and effectiveness of the TLS team in a dynamic and complex environment.

This is a generalist role that involves managing and supporting projects across the full range of subject matter supported by the legal team. You must be able to adapt to changing priorities and business needs, and be proactive in identifying areas of need and generating action plans.

Here’s how

  • Establish an information governance and records management framework for an effective department-wide information governance program and lead outcomes-based activities including development of program objectives, policies, procedures, training and communication
  • Act as the primary point of contact for support requests related to the legal department’s document management system (iManage)
  • Ensure technology tools are properly configured and operated to support internal processes including measurement, reporting, and analysis
    Collaborate with stakeholders to improve processes, including workflow and toolset improvement
  • Analyze performance and results and provide insight to drive increased productivity, efficiency, quality, optimization, and the improvement of both client experience and business processes
  • Participate in project efforts focused on operational optimization



Emeryville, CA

Operations Management
22 Days

General Description:

The Senior Manager, Legal Operations will be a key member of the Legal Operations team responsible for leading legal operations initiatives and support for the Company’s operations in the United States, Europe and other markets outside of APAC.  Key areas of responsibility include contract management, knowledge management, and other Legal Operations responsibilities as identified, where this role is expected to lead these efforts.  Under the supervision of the Senior Director, Legal Operations, this position will work with other members of the Legal and Compliance team and cross-functionally with business partners to develop and maintain new systems, processes, training, change management, and metrics in support of team and enterprise-wide initiatives.  The successful candidate must be solution and detail-oriented, have strong written/oral communication and project management skills, be adept at and willing to learn new technologies, and be able to drive consensus across various functions, and thrive at working on large, complex initiatives that will help us to scale Legal and Compliance and enterprise-wide services. 


Contract Management

  • Serves as the lead project manager and administrator outside of the APAC region for the Company’s contract management system (CMS), including new development projects (e.g., features, system configurations), and template and clause development and maintenance. 
  • Works with Legal and Compliance team members as well as cross-functional stakeholders (e.g., IT, procurement, clinical operations, and commercial), identifies opportunities to enhance contracting workflows while simultaneously managing risk.
  • Coordinates with Legal Operations team members in the US, EU and APAC to deliver CMS and other Legal and Compliance solutions and change management globally.
  • Provides training and customer support on the CMS and other Legal and Compliance solutions, and relevant policies and processes.
  • Assists with the import of legacy contracts into BeiGene’s CMS.
  • Ensures that contracts are executed properly and in compliance with Company policies and are uploaded in a timely manner to BeiGene’s CMS. 
  • Delivers reports and metrics regarding contract execution, contract expirations, obligations and deadlines, as tracked in the CMS. 

Knowledge Management

  • Develops and maintains forms / processes / self-help tools to support business users.
  • Maintains the Legal and Compliance department’s database of presentations and training materials.
  • Assists with the development of Knowledge Management tools and resources to support the onboarding and professional development of Legal and Compliance team members.
  • Assists with updating and managing content on the Legal and Compliance department’s intranet site.
  • Trains new Legal and Compliance team members on department tools, resources and operations; and
  • Supports other Legal and Compliance projects, as required.

Legal and Compliance Team Support and Management

  • Supports the Senior Director, Legal Operations with Legal and Compliance team budgeting and tracking.
  • Assists with the Legal and Compliance department’s operations, including vendor management, key performance metrics, meetings, and presentations.
  • Supports individual Legal and Compliance team members as requested to increase efficiency and effectiveness.
  • Supports project management on key initiatives for the Legal and Compliance department, including contract management, document management, knowledge management, information governance, privacy, and other areas as needed; and
  • Keeps current on latest legal operations industry trends and developments and identifies opportunities to implement best practices.

Supervisory Responsibilities:  N/A


Education Required:

  • Bachelor of Arts / Science required.  MBA or law degree or project management certification preferred.
  • 7+ years of experience working in legal or business operations, or as a law firm administrator.

Skills and Qualifications:

  • Proficiency in the Microsoft suite of tools including Outlook, Word, PowerPoint, Excel; as well as project management applications such as Microsoft Project and Visio.
  • Experience using Power BI or a comparable business intelligence platform for developing and managing dashboards / metrics.
  • Demonstrated experience in managing projects.
  • Exceptional organizational, written and oral communication and project management skills.
  • Great attention to detail.
  • Ability to handle confidential and proprietary information using excellent discretion and judgment.
  • Self-motivation and ability to work both independently and as a team player.
  • Ability to be flexible and willing to accept new responsibilities in a fast-paced, multi-project environment.

Travel: Up to 10%


Ethics – Treats people with respect; Inspires the trust of others; Works with integrity and ethically in accordance with BeiGene’s Code of Conduct, policies and procedures.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Completes administrative tasks correctly and on time; Follows instructions and responds to management direction.
Communication – Listens and gets clarification; Responds well to questions; Speaks clearly and persuasively in positive or negative situations; Writes clearly and informatively; Able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed; Shares expertise with others.
Adaptability – Able to adapt to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Technical Skills – Assesses own strengths and development areas; Pursues training and opportunities for growth; Strives to continuously build knowledge and skills; Shares expertise with others.
Dependability – Follows instructions and responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully.
Project Management – Communicates changes and progress; Completes projects on time and within budget.


New York, NY or Toronto, ON

Contract Management
22 Days

The practice of law keeps evolving; we want to bring legal technology up to speed. This is an opportunity to join LexCheck, one of the fastest growing startups in the legal technology sector. We are looking for a legal project manager to help lead the charge in delivering our automated contract negotiation product offerings to some of the world’s most well-regarded legal teams.  This is an opportunity to work on core legal operations concepts from the technology provider side.

LexCheck aims to produce solutions that change our customer’s day-to-day lives for the better. As is the case with any revolutionary technology, successful implementation and facilitating the change management is key to LexCheck’s success as an organization. You will interface with our customers and other internal stakeholders to ensure a successful, on-time implementation and that expectations are exceeded.

This position provides a great opportunity to learn about the legal profession, including best practices regarding how in-house legal departments process contracts.  This position will provide you with insight into the cutting-edge of the legal profession, with significant growth potential and upward mobility. At LexCheck, you will wear a lot of different hats, while also making a meaningful impact on the overall LexCheck organization. You will receive a plethora of on-the-job training and mentorship from more senior LexCheck team members are plentiful.


Serve as the main point of contact with the customer during implementation of initial and additional use cases LexCheck

Interface and coordinate with internal stakeholders involved in LexCheck’s implementation

Facilitate customer-side change management processes to ensure successful adoption of LexCheck

Oversee delivery timelines across the spectrum of LexCheck customers

Develop SOPs related to customer change management and implementation project management

Create new and improve existing reporting frameworks related to change management and implementation project management


About You

University degree, with a strong academic record

2-4 years of corporate or startup work experience

1-2 years of experience in legal operations or software implementation project management

Strong written/verbal communication and presentation skills

Excellent organizational skills and attention-to-detail

Excited about helping build a team and culture from the ground up and taking pride in your work

Significant experience with MS Powerpoint MS Excel and/or project management software

Interest in the intersection of law and technology

Strong analytical and problem-solving skills





Operations Management
23 Days

The Legal Operations Director will be based in Northeast Ohio, and is responsible for delivery of the strategy and the day-to-day operations of the global Law Department, reporting to the Chief Legal Officer. The person in this role provides critical infrastructure, enabling the department to achieve its objectives. This person is responsible for various aspects of Technology, Finance, Communications and Administration for the global law department. Specific job responsibilities include:

•Develops the strategy for the delivery of global IT solutions to the department; works with IT to select and implement applications; ensures systems are used consistently and operating successfully.
•Leads department intranet strategy and knowledge management platform, including the reuse of data, proper document management and creation of self-help tools.
•Develops and implements the department’s global communications plan; ensures communications support department’s objectives; measures effectiveness and relevance.
•Identifies, drives and tracks department metrics, as well as cross-functional initiatives.
•Responsible for legal operations benchmarking initiatives, including spend analysis and third-party surveys.
•Leads key department initiatives for the law department including the areas of risk management and compliance.
•Plans and facilitates staff meetings (developing agenda with CLO); documents and follows up on action items between meetings; proactively looks for opportunities to eliminate duplication and share best practices.
•Manages department’s linkages with other corporate functions, helping to implement corporate initiatives.
•Establishes the vendor strategy with law firms and other third-party vendors, including executing or facilitating efficient use and evaluation of firms and alternative Legal Service Providers.
•Liaises with Finance and Accounting functions to establish budgets and complete forecasts, reporting on spending to CLO and Staff.
•Manages office administration and the support infrastructure for department.
Other Responsibilities:
•Establishes or modifies department policies
•Manages relationships with recruiters and placement agencies, including contract negotiations and renewals
•Acts as liaison with Facilities and performs space management
•Defines and leads complex global projects and other responsibilities as assigned by the CLO and law leadership team
•Responsible for developing staff, estimating personnel needs, assigning work, and meeting completion dates


Washington, DC

Operations Management
29 Days


The Vice President, Legal Operations is responsible for leading a high-performing team in support of the operational functions of the legal department. Reporting directly to EVP, General Counsel & Corporate Secretary, this position will be responsible for the financial, operational, technical and operational risk functions of the legal department, including development and execution of technology and document management strategies, prudent management of internal resources and external counsel and the strategic development and implementation of key performance metrics. This leader will play an integral role in bringing process optimization and technology innovation as the legal department continues its journey to become best-in-class operationally.


·       Operational Planning:  Accountable for development and management of a holistic view of the work being done in the organization. Leads organizational planning initiatives. Ensures effective departmental budget management, planning and tracking, expense analysis and forecasting, as well as approval and accruals.

·       Technology, Metrics, and Reporting: Responsible for administration and support for the key legal department systems including: eBilling, Matter Management, eDiscovery, and Document management. Develops analytics and AI capabilities, technology strategy and roadmap in partnership with technology leadership|.  Works with staff and operations to develop business process definitions and common metrics to measure the effectiveness of the organization, both internal and external, with goals of optimal workflow and communication.

·       Business Partner Liaison: Works closely with communications and finance teams regarding organizational initiatives and planning. Partners with Human Resources on the job posting and recruiting processes with ownership of status updates, onboarding and off boarding plans, space planning, and workforce planning and optimization.

·       Vendor Management Oversight: Responsible for the organization and monitoring of third-party support and spend. Manages internal and external third-party service providers with rigorous focus on performance indicators, service level expectations, regulatory compliance, risk management, and diversity and inclusion. Develops preferred counsel strategy and arrangements inclusive of pricing strategy and departmental technology solutions and related processes in partnership with internal and external parties.

·       Strategic Planning: Facilitates the development and execution of both the business and operational strategies to support the legal department’s efficiency and effectiveness. Works closely with senior leadership team in the development of department goals, priorities, and strategic plans. Oversees teams that help ensure effective business controls management in the organization.

·       Operational Risk Oversight:  In conjunction with the Director of Operational Risk, oversees the first-line operational risk management and assessment activities of the Legal Department; works with Enterprise Operational Risk (2nd line risk) and other FLIB Risk Partners across the Fannie Mae enterprise.


·        At least 15 years of progressive, related experience; at least 5 years working in a leadership capacity.

·       5-10 years of experience as an in-house leader or consultant developing strategies and managing major initiatives and operational processes for large-scale, legal departments, focusing in driving efficiency and operational rigor.

·       5 or more years of people management experience in building, managing and/or developing high-performing teams.

·       Experience collaborating with key resources and stakeholders across a legal department, advising, influencing decisions, managing change, and working to achieve strategic goals required.

·       Strong understanding of a wide variety legal technologies and software such as eDiscovery, eBilling, and knowledge management tools.

·       Executive-level business acumen in the areas of business operations, industry practices and emerging trends required.

·       Strong organizational and project management skills; ideally a proven track record of applying methods for process improvement (e.g. lean management, Six Sigma, etc.).

·       Financial management track record, experience owning and optimizing a budget in a cost-conscious environment.

·       Strategic thinker who is action-oriented with strong leadership and communication skills and strong interpersonal skills.

·       Ability to analyze operational issues, diagnose problem areas and provide the leadership necessary to effect change.

·       Bachelor’s Degree and/or Master’s degree in a related field highly preferred.

·       Deep understanding of legal department operations, especially operating model between outside counsel and the department.

·       Demonstrated experience with strategic planning, outside counsel management, data & analytics and systems implementation and management.


Santa Clara, CA

Operations Management
33 Days

Job Description
eHealth seeks an experienced Sr. Manager, Legal Operations to join our growing legal team. This is a key role for our legal team and our business, working closely with all members of the legal team, and will require building strong relationships with our internal business stakeholders at all levels, and our external vendors and partners.

The right candidate will be a proactive, collaborative, business-minded, and creative team player who is looking for a great opportunity to make a high impact contribution. As our Legal Operations Manager, you will be key in accelerating our business growth and our legal team’s effectiveness by building practices, policies and tools for scale.


  • Help develop the legal department’s mission, translate strategic plans into legal team goals and priorities, and develop and execute on the department’s short and long-term operations plan
  • Develop and report on key operational and substantive metrics for the legal department, that will better inform decision-making
  • Design and manage processes to positively impact the Legal team’s productivity and effectiveness (including contracts, corporate, litigation/document hold and discovery, IP, and knowledge management)
  • Work proactively with Finance, Planning & Analysis on Legal budget, accruals and forecasting
  • Develop and enforce processes and policies to manage outside counsel usage and spend
  • Identify and implement legal department tools to streamline new or existing practices, as well as manage design, rollout, and training for new systems.
  • Develop and implement a learning and development and communications strategy for the team
  • Manage all vendor relationships with legal services and technology solutions providers

Required Experience and Qualifications:

  • B.A. or B.S. degree
  • 8-12 years of relevant legal operations or program/project management experience
  • Prior experience selecting and implementing eBilling software, matter management, legal hold, contract management, and other legal tools and software
  • Demonstrated experience developing metrics, reporting, and managing data and budgets for legal teams
  • Proven track record with developing action and communication plans, and successful change management for legal teams
  • Proven track record of collaborating with cross-functional groups (e.g., Finance, IT, InfoSec, HR) to set objectives and produce meaningful results
  • Advanced knowledge of Excel; proficient I Microsoft Office suite, G-suite, and Jira/Confluence

Preferred Qualifications:

Master’s degree in Business, Finance, IT or Management

Prior experience in in-house legal departments at a technology company

Desired Skills and Competencies:

  • Strong leadership skills, with a genuine desire to help, grow and scale the entire team.
  • A creative and curious thinker, who is comfortable with ambiguity and change, seeks input and best practices from others, and collaborates cross-functionally to solve problems.
  • Exceptional communication skills, and ability to establish and maintain trust and relationships.
  • Exceptional program/project management skills, and passion for building and implementing scalable and efficient processes and systems, both from the ground up and with a view to continuous improvement.
  • Outstanding analytical, data, and financial skills.
  • Strong work ethic, with ability to effectively prioritize and proactively manage multiple matters. Self-sufficient while keeping stakeholders appropriately informed and escalating as appropriate.
  • Great judgement and problem-solving skills, quickly identifying and resolving issues, while balancing various concerns, in order to drive matters to close.
  • Pays meticulous attention to detail and produces high quality work product.
  • Unquestionable ethics and integrity; handles confidential and sensitive information with professionalism.
  • Demonstrates grace and a positive attitude even in challenging situations.


Palo Alto Networks

Legal Operations Manager

Santa Clara, CA

Operations Management
33 Days

Company Description
Our Mission

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These are not easy goals to accomplish – but we are not here for easy. We are a company built on the foundation of challenging and disrupting the way things are done, and we are looking for innovators who are as committed to shaping the future of cybersecurity as we are.


Your Career

This position is responsible for supporting a high performing legal team, in support of the
operational function and strategy of the legal department. This position will be responsible for the financial, operational, and technical functions of the legal department including management of key department processes, including the core contracting function, development and execution of technology and document management strategies, prudent management of internal resources and external counsel, and the strategic development and implementation of key performance metrics

Design and manage processes to positively impact the Legal team’s productivity and effectiveness (including contracts, finances, knowledge management, eDiscovery, and litigation support).
Maintain high-level familiarity with other system/business application capabilities in order to make recommendations about potential upstream/downstream integration or functionality intersection points with Salesforce. 
Drive the development of monthly and quarterly business metrics, provide operational analysis through reports and dashboards and implement changes to improve performance.
Manage all vendor relationships with Legal service and technology solutions providers.
Develop and manage billing and legal billing guidelines.
Lead and manage key Legal Department initiatives and projects, including contract management, document management, knowledge management and other areas.
Develop and maintain an internal Legal intranet page and content.
Train the Legal team and the broader organization on legal processes and procedures (e.g. new hire onboarding training, new software or process rollout).
Develop, implement and enhance a comprehensive departmental strategic communications plan (e.g., newsletters, announcements, and messages from department leadership).
Keep current on latest legal operations industry trends and developments and identify opportunities to implement best practices.
7+ years of relevant, broad-based legal operations experience working in an in-house legal department (ideally at a SaaS or other technology company)
Strong project planning and management experience with a proven track record of consistently successfully completing projects on-time and on-budget, and achieving the desired result
Demonstrated strength in analytical problem-solving—analyzing complex tasks, synthesizing information, developing options, including comprehensive plans inclusive of alternatives, and presenting data and recommendations
Experience implementing and developing Legal technology solutions and technical awareness to identify need, search for, and adapt to new technology solutions as needed
Ability to thrive in a fast-paced environment, utilizing effective organizational skills to prioritize and manage deadlines for multiple simultaneous projects for multiple stakeholders
Team-player with the ability to work collaboratively in a cross-functional role
Experience with (G-Suite, Slack, SFDC, Apttus, Simple Legal, ServiceNow, Ipfolio, a plus)

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Your information will be kept confidential according to EEO guidelines.





San Francisco

34 Days

You’re an original. So are we.

We’re a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For more than 160 years, we’ve used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands: Levi’s®, Dockers®, Denizen® and Signature by Levi Strauss & Co.™


We’re looking for someone to guide the continued evolution of the Levi Strauss & Co. Greater Legal Team, which includes Legal, Security& Resilience, and the Levi Strauss Foundation. The Director of Legal Operations and Innovation will oversee the global business operations and ongoing innovation of the department to support our mission and strategies. You will manage the department’s operations by delivering important projects, increasing efficiencies and effectiveness, and deploying key best practices. You will report to the EVP and General Counsel and will work closely with the department leaders. You will sit on the department’s Legal and Security Leadership Team. You will manage two legal operations professionals.


About the Job

  • Develop the department’s operational and strategic roadmap, translating department goals and priorities into strategic plans, partnering with members of the department to report progress, and generating agreement from multiple partners where needed
  • Partner with the department’s leaders, and the Finance, IT and Procurement departments, to manage the department’s annual financial operating plan, accruals and forecasts
  • Manage a comprehensive external legal resource program that includes strategic law firms and other outside counsel, vendors, and managed services to maximize value, evaluate performance, increase efficiency, increase diversity, and improve predictability
  • Develop a framework for RFPs and negotiate alternative fee arrangements for projects with predictable scope
  • Manage our eBilling platform to enhance its capabilities
  • Design and report on department goals and other metrics to inform decision-making, measure departmental performance against strategic plans, and support department leadership in developing operational strategies
  • Manage the department’s IT portfolio and strategy, developed together with department leadership
  • Guide the evaluation and implementation of technology solutions throughout the department, including data science and artificial intelligence solutions, using change management strategies
  • Develop scalable processes, organizational models, and workflows to increase the quality, efficiency, value, and effectiveness of the department’s operations and service delivery, including streamlining legal support processes and migrating to or enhancing use of automated or semi-automated workflows
  • Keep an eye on legal technology and trends and recommend relevant department adoption and changes
  • Contribute to agenda planning for department leadership meetings
  • Lead the Legal Operations team of two


About You

  • Bachelor’s Degree required; MBA or JD preferred.
  • At least 5+ years of total work experience in operations or law firm management; 7+ years of relevant experience
  • Experience making an impact, leading change and developing strategies
  • Experience managing individuals and leading a complex function
  • An innovative thinker who will identify opportunities and strategies for increasing value and efficiency across the department
  • Project management skills
  • In-depth understanding of law firm billing, pricing and compensation practices; demonstrated experience with alternative fee arrangements
  • Experience with litigation and transaction matter lifecycles, and legal service delivery
  • Technology-know-how; proficiency in all Microsoft Office applications; preferred expertise with LegalTracker ebilling software and Apttus for CLM


We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care, taking time off, improving your health or planning for retirement, we’ve got you covered. Here’s a small snapshot:

  • 401K match: $1.25 for every $1.00 you contribute up to the first 6% of pay you save.
  • Five hours of paid volunteer time per month with nonprofit organizations
  • Product discount of 50% off regular-price merchandise
  • Paid Family Leave


Zurich, Switzerland

35 Days

We are looking for you to join our Legal Department as our new Legal Operations Project Manager. The position is based in Zurich (Dietlikon), Switzerland. In Sommer 2021 we will move to the new, modern headquarters in the Ambassador house in Zurich (Opfikon), Switzerland.


  • Supporting the Legal Operations team with strategic leadership, innovation, data-base management, digitalization as well as with the selection and implementation of technology-based tools for the continued optimization of the Legal Department
  • Engaging with stakeholders and assisting with both the optimization and simplification measures across the Global Legal Function, processes and procedures in order to enable an innovative and effective Legal team
  • Managing training responsibilities and administration of new technology-based solutions to ensure that the implementation of such programs are in line with internal standards and requirements
  • Effectively keeping track of all team projects and their related activities in order to ensure the achievement of planned stage-gates and efficient utilization of available resources
  • Reviewing and evaluating customer and employee satisfaction surveys, industry benchmarks and other sources to inform future initiatives
  • Designing, developing and delivering management reporting to senior management and board together with the Legal Department team
  • You will be reporting to the Head of Legal Operations & Strategy



  • Degree in law, business, IT or similar
  • Experience in legal operations and project management, either in a legal department or in an international law firm
  • High interest in IT, financial and legal work processes together with respective modern working methods
  • Proven track record in cross-functional teamwork with significant business impact
  • Fluent in German and English
  • Sensitivity to different stakeholders, pleasure working in a group environment
  • Fast learner, with a positive attitude, hands-on mentality paired with a good sense of humour
  • Well-organised and structured way of working with the ability to prioritise and get things done
  • Ability to deliver in a fast-moving environment and think ahead
  • A process-oriented and digital mindset with a good understanding of the practical application to the business


Your prospects

Our employees are the heart of our company. Join an innovative construction services provider that focuses on sustainability so we can achieve excellent operational and financial results together. We will challenge you with exciting tasks and support you with further training courses and the opportunity to develop your skills internally. We’ll be more than happy to give you more details in an interview. If you want to join a young, dynamic team in a modern location – apply now! Preference is given to direct applications.


Medidata Solutions

Senior Litigation Paralegal

New York

42 Days

Your Mission:

This role will be responsible for providing overall support for the litigation function, with an emphasis on e-discovery matters. The successful candidate will also be responsible for the internal operations of the Legal Team and be able to work as part of a team in a fast-paced environment, adapting quickly to change.  The Senior Litigation Paralegal position is located at Medidata’s corporate headquarters in New York City, subject to COVID-related restrictions on in-office work.


As the Senior Litigation Paralegal, you will:

Support all aspects of document discovery, including e-discovery, document management, the litigation hold process, and document production
Act as a liaison among Legal, Enterprise Support, vendors, and outside counsel to ensure an effective e-discovery process. Maintain systems in support of document preservation and e-discovery storage and retrieval.
Assist in-house and outside counsel with the coordination of responses to subpoenas and written discovery demands; draft correspondence
Coordinate the selection of litigation support vendors and manage the company’s relationship with litigation support vendors
Coordinate the scheduling of witness interviews, deposition preparation, and depositions
Maintain comprehensive litigation and pre-litigation case files and trackers, and prepare monthly/quarterly status reports
Design and implement practical processes for the Legal Team and identify, evaluate and implement process efficiency improvements
Represent the Legal Team in cross-functional collaboration projects with partner teams to optimize legal support within the company
Manage projects to support compliance programs, including initiatives to support annual compliance training, Code of Conduct, and corporate policy management
Generate and manage legal templates, prepare correspondence, assist in the creation of presentations
Manage departmental budgeting and forecasting process, collaborate with Finance to analyze conduct monthly expense analytics; process accruals
Interact with outside counsel and other vendors to ensure compliance with company policies and billing guidelines

Your Competencies:

Excellent organization, prioritization and time-management skills
Strong written and oral communication skills
Ability to anticipate what will be needed, analyze and problem solve
Ability to make decisions with limited direction
Desire to learn new skills and step outside traditional paralegal tasks, including exposure to or interest in project management outside the litigation context

Your Education and Experience:

Bachelor’s Degree or the equivalent knowledge and experience
8+ years of complex commercial litigation experience as an e-discovery professional or paralegal with significant e-discovery experience at a major law firm or in-house legal department

Medidata is making a real difference in the lives of patients everywhere by accelerating critical drug and medical device development, enabling life-saving drugs and medical devices to get to market faster. Our products sit at the convergence of the Technology and Life Sciences industries, one of most exciting areas for global innovation. Nine of the top 10 best-selling drugs in 2017 were developed on the Medidata platform. 


Medidata Solutions have powered over 20,000+ clinical trials giving us the largest collection of clinical trial data in the world. With this asset, we pioneer innovative, advanced applications and intelligent data analytics, bringing an unmatched level of quality and efficiency to clinical trials enabling treatments to reach waiting patients sooner.


Raleigh, North Carolina

Contract Management
43 Days

Position Description:
Lenovo is seeking a Contract Lifecycle Management system (“CLM”) professional to join its Legal Department, with the key responsibility of managing an enterprise-wide CLM, working as a key member of the CLM project team. The CLM Operations Manager will report to the Director, COE, Legal, and will work closely with the CLM Project Management Office (PMO), supporting the implementation and enhancements of the CLM, as well as working the routine support activities, for technical, functional and data related areas, while working closely and collaborating with other contract professionals and CLM users from other departments such as Sales (Sales Enablement and Operations), Account Management, BT/IT, Supply Chain and Finance.

Key responsibilities include:

  • Overall Administration and Support of the CLM System (CLM), supporting the execution of overall technical, functional and data related processes
  • Manage Contract Review and other workflows in the CLM, to ensure timely completion of actions by Legal and business stakeholders
  • Manage the CLM document library, for templates, playbook terms and clause libraries
  • Manage the CLM repository, including importing legacy contracts
  • Design and configure new contract templates and process workflows, for multiple Business Units, Functions and Geos
  • Control special user profiles and security models applicable to the CLM
  • Drive the CLM continuous improvement program across the business to improve quality, accuracy, and efficiency
  • Coordinate contract and document signatures using electronic signature software
  • Manage CLM data quality processes (managing individual records to ensure accurate submission of contract renewal dates, notification dates, and key obligations)
  • Monitor key milestones, contractual commitments, material and sensitive contracts
  • Provide guidance to attorneys and business users on CLM requirements and ensure the applicable contract management policies and delegations are followed
  • Generate CLM reports for Legal and business users as needed
  • Manage CLM training program (develop and deliver CLM training materials and user manuals, and support a train-the-trainer process)
  • Work in close collaboration with the CLM PMO supporting with key project related activities

Position Requirements:
Bachelor’s Degree from an accredited institution
At least 3-5 years of relevant experience as a CLM systems administrator or manager, preferably in the corporate Legal or IT department of a company in the technology sector, or as a systems administrator or manager of other similar business applications
Experience in leading or actively participating in the implementation of a CLM system is strongly preferred (e.g., Onit, SpringCM, Conga, Apttus, Agiloft, OnBase)
Experience with developing and implementing system driven workflows
General knowledge of sales and procurement processes
Experience in change management
Experience in integrating CLM with other enterprise platforms (e.g., CRM, Ariba etc.), including knowledge of application and data management
Demonstrated effective interpersonal interaction in a highly customer-satisfaction focused environment
Developed critical thinking and proactive problem-solving skills, with a willingness to get into the details of complex problems and drive creative solutions
Excellent oral, written and interpersonal communication skills
A strong team player who can work well with colleagues in all functional groups
Committed to his/her personal growth and development by actively seeking feedback and responding with constructive action

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



48 Days

Analysts in our Law Department Management are part of project teams that will assist our clients through strategic planning, outside counsel management, organization design, process improvement, and technology solutions. Analysts are responsible for day-to-day support with client interactions, client deliverable drafting and quality assurance, data analysis and cost modeling, system implementation support, and tracking of project tasks and status. In addition to client-facing projects, Analysts assist senior team members with business development activities and internal practice initiatives. 


– Work with project team to assist executing project plans that assess, recommend, and implement client changes related to spend management, internal resource management, operational processes, and technology, including:
      – Drafting and preparing “client-ready” outputs.
      – Assist with conducting complex data analysis or research.
      – Executing basic project management skills and enforcing quality standards.
– Assist with presentations and other written communications as needed.
– Systematically organize tasks and effectively coordinate simultaneous priorities and commitments.
– Develop client relationship skills and day-to-day interactions with client peers.
– Seek out opportunities to support senior team members in business development activities and internal practice initiatives.
– Develop industry/practice expertise and consulting capabilities.


– BA/BS degree preferred.
– Business majors or professional experience in the following fields are preferred: Economics, Finance, Statistics, Business Administration, Operations, Information Management. 
– Any professional work, consulting, or business analyst experience a plus.
– Proficiency in Microsoft Office and other development tools, databases, or applications as appropriate.
– Strong analytical, research, systemic thinking, and problem solving skills.
– Demonstrated aptitude for creating professional presentations and other written communications.
– Strong organizational skills and judgement.
– Effective relationship-building skills; interpersonal skills and poise; track record of consistent leadership.
– Strong communication skills (written, verbal, presentation, and facilitation).
– Maintains high quality standards and attention to detail in work product.
– Aptitude to learn quickly and adapt to multiple subject matters.
– Ability to perform in a self-directed manner, and to multi-task.
– Aptitude to learn quickly and to rapidly apply performance feedback.
– Ability to work well both independently and to work collaboratively in teams.
– A high standard for personal conduct, work ownership, and accountability.
– Must be available to travel up to 50%, both domestic and international.

Consilio’s True North Values

Excellence  – We strive to make every client our advocate

Passion – We DO because we CARE

Collaboration – We win together through teamwork and communication

Agility – We flex, adapt and embrace change

People – We value, respect and invest in our teammates

Vision – We create clarity of purpose and a clear path forward

Consilio, LLC is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.



Kenilworth, New Jersey, United States of America

Operations Management
48 Days

Job Description

Legal Administration is charged with improving and maintaining the Legal Department’s internal processes, systems, and technology. Our responsibilities include managing third-party legal spend (including spend analytics), record management, knowledge management, legal technology, outside counsel and vendor management, learning and development, and increasing overall operational effectiveness.


We are seeking a talented and motivated Legal Operation Analyst to join our team. This position will collaborate with members of the Legal Administration team on various Legal Administration responsibilities and initiatives.  The candidate will also work directly with other members of the Legal Department, Finance, IT, as well as external law firms, legal service providers, and other vendors who advise or support the Legal Department. 


The role requires the candidate to work collaboratively across a number of different responsibility areas, such as: 

  • Reporting, Data Analysis, and Visualization:  Support regularly scheduled monthly, quarterly, and annual reporting requirements and develop enhanced reports and analytics in areas of outside counsel and vendor legal spend and matter management; create, update and maintain dashboards; and continually improve reporting.
  • Assist the eBilling Administrator with the Administration of the eBilling system TyMetrix 360° (T360), accrual process, audits, and vendor onboarding.
  • Law Firm and Legal Vendor Administration:  Assist with the law firm and vendor queries regarding invoices and payment issues and assist with the administration of our Company’s preferred law firm program, including maintaining program documentation, enforcing billing guidelines, rate approvals, program evaluations, and periodic program renewal activities with a focus of reducing costs and increasing efficiencies.
  • Information Technology:  Develop expertise in relevant systems and processes in order to provide day-to-day support, as well as to lead enhancement efforts to existing legal applications such as our document management system (SharePoint), records management system and e-billing tool (T360), etc.
  • Learning and Development: Working with Legal subject matter experts to assist with content development, deployment, and delivery of legal training modules to employees across the entire company.
  • Operational Excellence:  Supports General Counsel’s efforts of continuous improvement through leading special projects, identifying process improvements that realize cost or time savings, and simplifying existing processes.

Education and required experience:

  • Minimum of 3 years experience in analytics, metrics, finance, or other similar role required
  • BA/BS required, with Finance, Accounting or other business-related degree preferred.
  • Practical knowledge of law firm billing practices and common legal matter progression (e.g. course of litigation, basic corporate or financial transactions).
  • Previous finance or legal operations experience focused on legal operations, technology, and analytics, including SAP, e-billing, and matter management systems experience, preferred
  • Deep understanding of accounting principles and ensuring compliance with legal billing guidelines
  • Thorough understanding of product and software development lifecycle processes, procedures, and tools
  • Advanced proficiency with MS Excel (e.g. pivot tables, charts, formulas), MS Word, MS Outlook, MS PowerPoint, and MS SharePoint
    Experience with business analytics tools and reporting/dashboarding with a focus in report automation (Tableau, Cognos, BI, Spotfire, Powerbase, etc.) preferred
  • Excellent analytical skills and comfort with multiple data sets, with the ability to draw conclusions and make informed recommendations
  • Ability to present complex information in an accurate and persuasive manner to all levels of management
  • Excellent written and oral communication skills including delivering training and developing standard operating processes
  • Must be able to work in a fast-paced, deadline-driven environment with minimal supervision
  • Demonstrate diligence, attention-to-detail, and follow-through skills
  • Innovative ideas and solutions and, capacity to identify and eliminate redundant work efforts and inefficient processes

Our Support Functions deliver services and make recommendations about ways to enhance our workplace and the culture of our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.


Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world’s most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.


What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization. Together we will continue Inventing For Life, Impacting Lives while Inspiring Your Career Growth.


Invent. Impact. Inspire.



In accordance with Managers’ Policy – Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.


If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.


US and Puerto Rico Residents Only:


Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement


We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.


Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 


Employee Status: Regular 

Relocation: No relocation 

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:1
Requisition ID: R102847



Contract Management
49 Days

We are looking for a Director to join our growing legal business advisory team. Our team delivers world-class solutions, helping design and implement innovative, efficient programs. The Director will provide project leadership, analysis, and delivery, and play a key role as part of our growing multi-disciplinary advisory team.  


This position is responsible for:

·       Advising clients on legal department and / or law firm management and operations, including process improvement, spend management, and organizational design.

·       Identifying opportunities for technology improvements and digital transformation spanning ELM, CLM, DM, AI, and more.

·       Conducting assessments to determine client needs.

·       Developing meaningful metrics and KPI’s that demonstrate client success and flag risks and opportunities for improvement.

·       Project management.

·       Leadership and direction on engagements.

·       Fulfilling and exceeding client expectations and delivering engagement and program objectives.

·       Communicating with project teams and with client stakeholders, maintaining and developing relationships.

·       Improving existing service offerings and contributing to the development of new services.

·       Recruiting new staff and developing existing staff to support engagements.


Successful candidates will have:


·       A Bachelor’s Degree Required.

·       10 plus years of previous consulting experience and / or legal operations experience.

·       Experience managing and guiding a team.

·       Experience with a wide range of methodologies and project types including organizational assessments, strategy reviews, process redesign and technology implementations.

·       Experience with an in-house legal department and/or contract management team.

·       History of successfully developing and mentoring others.

·       Strong leadership skills, with excellent written and oral communication and interpersonal skills.


If you are interested in learning about this position, or working at Morae, please reach out to Stacey Kennedy at and make sure to include your resume and contact information.


For information relating to how we handle your information at Morae Global – please visit our website and review our Privacy Policy.



Dania Beach, FL

Operations Management
49 Days

Chewy is looking for an Associate Director – Legal Operations to join our Legal Team based in Dania Beach, Florida. The Associate Director – Legal Operations position is an exciting opportunity for the successful candidate to join a fast-paced, dynamic Legal Department. This position supports all aspects of developing and executing strategies to sustain and improve the operational effectiveness of the Legal Department and any related projects in support of Chewy’s growing business needs.  This position will report to the Head of Legal Shared Services and will use their legal operations and technology skills to contribute to the success of Chewy’s Legal Department and business.   

What You’ll Do:

– Lead developing, implementing, and executing the Legal Department’s short- and long-term operations strategy
– Own all Legal Department technology resources related to matter and document management, content & knowledge management, litigation holds and eDiscovery, ethics & compliance, e-billing management, contract management, IP management, business process enhancement, e-signature, e-notary, board of director portal/tools, subsidiary/legal entity management, business license management, and related legal operations systems
– Day-to-day administrator for the e-billing and document management systems
           -For e-billing this includes onboarding new law firms and service providers, matter management, assisting and training users, handling billing issues, managing timekeepers and rates, accruals, reporting, analysis, and related activities

  • -For the document management system this includes assigning access privileges and creating hierarchies, user creation, implementing disaster recovery strategies, assisting and training users, reporting, analysis, and related activities

– Develop and enforce processes and policies to manage outside counsel usage and spend (e.g., manage against our billing policy, engagement letter)
– Act as a Legal Operations liaison for the entire Legal Department, assisting where needed and identifying opportunities for improvement and collaboration across the team
-Collaborate with cross-functional teams across the organization
-Assist with budget matters and cost controls
-As the Legal Department grows, lead efforts to identify and implement appropriate systems to streamline new or existing practices (manage design, rollout, training)
-Develop and implement internal process guidelines, templates, and workflows
-Create metrics and monitor progress to measure success against plan (e.g., spend analysis, efficiency initiatives, report on KPIs)
-Benchmark internally and externally to stay on top of trends and best practices

What You’ll Need:

-Bachelor’s degree in business, law, technology, operations, finance, accounting (or related field)
-Minimum of 8 years of full-time work experience in a professional Legal environment, with a minimum of 4 years in legal operations or a related profession 
  (including experience with budgeting and forecasting)
-IT support and administrator role experience with e-billing, document management and contract management systems
-Experience with process management, including identifying, writing, and prioritizing requirements, managing implementation timelines and successful user
  adoption desirable
-Excellent project management skills and ability to work cross-functionally with a fast paced team
-Must be highly organized, forward thinking, attentive to detail, possess excellent communication skills (written and verbal), and the ability to maintain
  productive work relationships and work collaboratively
-Must be able to work independently with general direction, and to manage up and across as needed to meet goals and deadlines in a very fast-paced
-Candidate should possess sound professional judgment
-Position may require travel


Santa Clara Valley (Cupertino)

Operations Management
50 Days

In this role you will report directly to the Head of Technology, Records, and Reporting to lead a team as well as direct the information and data governance strategy for the department worldwide. You will deliver results by closely partnering with the senior leadership, Apple attorneys, legal assistants and staff, security personnel and several cross functional teams, including Privacy, IS&T, Finance/Tax, and the People team.


Santa Clara Valley (Cupertino)

Operations Management
51 Days

In this role you will report directly to the Head of Technology, Records, and Reporting to lead a team as well as direct the data analytics and data visualizations for the department worldwide. You will deliver results by closely partnering with the senior leadership, Apple attorneys, legal assistants and staff, security personnel and several cross functional teams, including Procurement, IS&T, Finance, and the People team.


Amsterdam, Netherlands

Operations Management
52 Days

Legal Operations Manager

Purpose of the Legal Operations Manager is to deliver and oversee a superior model for Heineken Legal Affairs by creating and managing organizational and operational processes to further improve the efficiency and effectiveness of the team. Focus is on incorporating the right technological tools to drive efficiencies in managing risks and monitoring compliance, and deliver value to the legal team through strategic planning, financial management, project management, and technology portfolio investment expertise. The Legal Operations Manager anticipates and plans for challenges before they arrive. The Legal Operations Manager will be part of Team Innovation.

Your responsibilities

As Legal Operations Manager you are responsible for:

  1. Process improvement: Identifying opportunities to improve processes and efficiencies in the legal team’s organizational structure, systems and technologies.
  2. Legal Information Technology: Stay abreast of latest legal technology developments. Assess, implement and drive capabilities of solutions relevant to areas such as contract management, content management, IP management, policy management, business process management, e-signature, compliance management and subsidiary management. Develop, maintain and enhance department’s intranet page, Legal Portal and other platforms to increase utilization and maximize value.
  3. Project management: Define roles, responsibilities, accountabilities, and timelines for project tasks. Coordinating the activities of cross-functional teams to ensure alignment and successful execution. Prepare presentations, reports, decks, analyses and other materials requested by department leadership.
  4. Reporting & Analytics: Develop and implement appropriate metrics and benchmarking through data analytics to measure the legal team’s performance both within and outside the department.
  5. Budget & Vendor management: Manage departmental budget / external spend, including the planning cycle within the company timeline. Oversee and manage cost effective litigation support.

Your profile

In order to be successful in this opportunity we expect you to have:

  1. Education: Bachelor level / University level, Work experience: 10 + years
  2. Required work experience in field of expertise is 8 + years of relevant, broad based legal operations experience gained in an in-house legal department (ideally at a SaaS company) or leading law firm. Excellent IT skills are a requirement: Highly proficient in Microsoft Office applications (Word, Excel, PowerPoint and Visio), Adobe Acrobat, and other next generation project management solutions. 
  3. Excellent communication skills. Fluent in English
  4. A positive “can do” attitude, strong financial acumen and drive for change
  5. Primarily a team player but able to work under own initiative



San Manuel Band of Mission Indians & San Manuel Casino

Director, Legal Operations

Southern California

Operations Management
54 Days

See Job Description.


MSA, The Safety Company

Legal Operations Manager

Cranberry Twp., PA

Operations Management
55 Days


For more than 100 years, our passionate mission of safety empowers us to protect lives.

MSA Safety is a global leader in the development of safety equipment and pioneering technology that helps protect people and facility infrastructures around the world.  We are committed to providing the latest in innovative, best-in-class safety solutions that feature integrated systems capability and allow our customers to return safely to their families and friends. Every day our customers place their lives in our hands. In response, we provide them with protection they can trust. It is gratifying to lead the way as a source of inspiration.  Would you like to join our team of more than 5,000 employees world-wide dedicated to this purpose?  We hope so.

Innovative, open-minded, and curious.  MSA is looking for a dynamic Legal Operations Manager to join its Law Department.  While the major responsibility of this role is to manage the department budget, identify expense trends, and marshal data analytics, our Legal Operations Manager acts as strategic advisor on all aspects of legal operations.  You will have the opportunity to manage a multi-million-dollar global legal budget, set policy for selecting and managing legal services, negotiate fees, select technology investments, and drive process improvement.

What’s more, we know that a great Legal Operations Manager can enhance every role within in a law department.  For that reason, you will find enthusiasm and support for your programs from department leadership and your peers.  You will also find enthusiasm and support for investing in your professional development – we look for those who love to learn.

Your growth mindset, can-do attitude, and team-orientation will help you excel.  You will have endless opportunities to implement practical solutions to meet the department’s needs and drive business objectives.  From process improvement to new technology tools, MSA’s Law Department embraces forward-thinking approaches, and we are looking for you to help us reach new heights!

Description of duties and responsibilities:

All Levels:

Law Department Financial Management

  • Manage the department budget, track accruals, identify expense trends
  • Forecast legal spend and expenditures, conduct spend analysis, and provide insight identifying areas of higher or lower variances.  Work to manage down variances
  • Coordinate with internal and external attorneys throughout the year to ensure adequate and active budget management
  • Assist with financial supervision of network of outside service providers
  • Oversee legal invoice payment processes
  • Function as invoicing subject matter expert, including acting as company’s billing coordinator for all outside counsel engagements, globally
  • Conduct monthly and quarterly analysis on spend and other trends

Law Department Vendor Management

  • Manage vendor program to ensure quality outside counsel support under optimal fee arrangements
  • Manage Requests for Proposal and work with attorneys to help review and select counsel
  • Negotiate fee arrangements
  • Set up engagements to ensure successfully alignment from outset
  • Onboard new counsel to company procedures, ensure compliance with company policies for performance of legal work

Align with Finance & Accounting Departments

  • Liaise between various law department members, and members of Finance & Accounting on accruals, payment processes, matter budgets, and cash flow forecasting

Legal Data & Technology Strategy

  • Oversee Law Department’s Technology strategy, scout legal technology tools, and identify areas for investment
  • Implement enhancements and technology platforms to support efficient delivery of legal services
  • Design, improve, and manage data processes to support litigation efforts and enable data-driven decision making
  • Develop data analytics and encourage law department use of the same

Strategic Vision, Continuous Improvement, & Department Management Support

  • Assist legal leadership with management of Law Department, including budgeting, strategic programs, long-range planning, talent development, and technology improvements
  • Conceptualize, develop and implement multi-year, high-level strategy for Law Department’s “Legal Operations” efforts
  • Deliver sustainable continuous improvement efforts. Develop system to track and monitor progress. Solicit feedback and work collaboratively to provide suggestions for process improvements. Use process mapping and other operations tools to drive efficiencies
  • Monitor latest trends in legal operations and related innovation areas to implement improvements department wide
  • Share learned knowledge.  Create a culture of growth, development, collaboration and accountability.  Assist the department with in-house career development initiatives such as cross training opportunities, speakers and continuing legal education, and new technology tools

Level Four:

  • Coach and lead law department members to an improved understanding and management of budget at the individual level.
  • Coach and lead law department members in the use of legal operations tools and techniques in order to embed legal operations thinking within the department.
  • Lead department-wide programs to define, select and monitor continuous improvement efforts.


Special knowledge, skills and abilities required:

  • Financial acumen
  • Data analytics
  • Continuous improvement mindset and willingness to ask, “how can we do things better?”
  • Enthusiasm for employing business skills in providing legal services (such as budgeting, strategic sourcing, embracing technology, design thinking, project management, and process improvement skillsets)
  • Employ a “can do,” client-oriented attitude
  • A thirst for learning
  • Ability to see the big picture
  • Strong influencing, collaboration and communication skills
  • Ability to multi-task, prioritize and triage projects
  • Critical thinking and problem-solving
  • Proficiency with Microsoft applications (Power BI, Flow, Forms, etc.)

Education and experience required:

  • Bachelor’s Degree in appropriate discipline

This position is available at four different career levels based upon experience:

Level one: 2 years working experience in a financial, legal and/or operational role
Level two: 4 years relevant experience 
Level three: 6 years relevant experience
Level four: 8 years relevant experience
MBA may be substituted for up to 2 years of relevant experience

Director of the James Tricarico Jr. Institute for the Business of Law and In-House Counsel


The James Tricarico Jr. Institute for the Business of Law and In-House Counsel at New York Law School (NYLS), launched in February 2021, seeks an inaugural Director to lead programs that will serve both aspiring and practicing in-house counsel in the 21st-century global marketplace.


The Institute focuses on the development of substantive knowledge, as well as a broad array of practical skills to help in-house counsel serve as strategic advisors and innovation leaders. The Institute’s inaugural Director will help NYLS develop a pipeline of students who are well-trained for the technology-driven jobs of the future in this sector, while supporting experienced in-house and private practice lawyers as they navigate their evolving roles within their organizations. The Institute has a special emphasis on advancing diversity, equity, and inclusion among in-house counsel roles.


The ideal Director is an experienced and well-connected lawyer with in-house business and/or financial services law expertise. The Director will be responsible for implementing and managing all aspects and functions of the Tricarico Institute, working with students, faculty, administrators and support staff, alumni, press, and the legal and technology communities.




Build and maintain strategic corporate and individual relationships to advance the mission and goals of the Tricarico Institute and to attract prospective students, recruit guest lecturers, and engage employers (for job placements, externships, internships, etc.). 

Work cross-functionally within NYLS to raise the Tricarico Institute’s profile, in partnership with the Center for Business and  Financial Services; the Innovation Center for Law and Technology; the Office of Institutional  Advancement; other academic centers, institutes, and programs; the Office of Academic Planning and Career Development; the Office of Diversity, Equity, and Inclusion; and others. 

Engage regularly with the Tricarico Institute Board of Advisors—a group of external industry leaders—to solicit ideas and best practices, share developments, and collaborate on Tricarico Institute planning and programming. 

In collaboration with faculty and the Advisory Board, serve as the leader for development and management of courses, continuing legal education programs, and networking offerings presented by the Tricarico Institute. Developing legal-tech software in cooperation with the Innovation Center’s new Legal Tech Lab is a primary focus area. (Knowledge of how to write software code is not required.) 

Provide individual academic and professional development advising as a supplement to the Office of Academic Advising and Career Planning to current students and alumni interested in business of law and in-house counsel careers.  

With the Office of Institutional Advancement and key senior administrators, further develop the presence and prestige of, as well as financial support for, the Tricarico Institute among current and prospective students, the broader campus community, and the New York and national legal and technology community.  

Working with the Office of Marketing and Communications, manage all marketing efforts for the Institute including developing substantive content to promote the Tricarico Institute and related programs to the NYLS community and the public. 

Draft and manage all annual and interim budgets and reporting on the Tricarico Institute’s progress, strategic planning, and development. Maintain effective and timely interaction with the Tricarico Institute’s Advisory Board and the Offices of the Dean, Chief Financial Officer, Institutional Advancement, and Accounting.


J.D. degree
7-plus years of experience in an in-house-counsel role integrating legal and management responsibilities
Demonstrated commitment to and success in expanding access to the profession for members of underrepresented groups
Understanding of the evolving role of legal technology in law department operations, including governance, risk, and compliance
Knowledge of legal technology (e.g., contract automation, legal project management, artificial intelligence, and law practice management), including the ability to use and build legal technology with visual, “no code” tools such as the Microsoft Power Platform
Excellent writing, interpersonal, organization, planning, and project management skills
A professional network in the metropolitan New York legal and business community
Teaching experience in relevant subject matter preferred

NYLS alumni are encouraged to apply.


Compensation and Benefits

This position offers a highly competitive salary and benefits package.


How to Apply
Please send your cover letter with your salary requirements and resume to 


Progressive Insurance

Legal Process Consultant

Remote, US

Operations Management
58 Days

Combine your passion for designing innovative solutions with our Legal Operations team. Be part of modernizing the processes and systems that sustain Progressive’s legal functions. As a process consultant, you solve problems, design, and implement solutions resulting in employee-centric, business viable and technically feasible outcomes. You focus on litigation and operational processes, while working with critical stakeholders. Your responsibilities span initiating, designing, leading, implementing and ensuring seamless adoption of legal department improvements. It’s a unique opportunity for someone with proven and demonstrated process consulting successes.

Must have qualifications
– Bachelor’s degree or higher in Business or a related field of study (e.g., Finance, Marketing, Management, Sales, HR) and a minimum of 5 years of experience in a process design/redesign role
– In lieu of a degree, a minimum of 8 years of experience in a process design/redesign or technical role

Preferred Skills
– Ability to identify opportunities for change through the application of Human Centered Design and Design Thinking methodologies
– Excel in verbal, written and visual communications, with an emphasis on problem framing, visual collaboration
– Familiarity with both business and design planning frameworks and experience using them in a complex business environment
– Legal operations experience or litigation subject matter expertise
– Demonstrated ability to conduct formal presentations and work with all levels of the organization including senior leadership

– Gainshare bonus up to 30% of your eligible earnings; Progressive rewards each of us with an annual bonus based on company performance
– 401(k) with dollar-for-dollar company match up to 6%
– Diverse, inclusive, and welcoming culture with Employee Resource Groups
– Career development and tuition assistance
– Wellness programs to help you maintain a better quality of life
– Medical, dental, and vision, including free preventive care 

Equal Opportunity Employer 


Remote US

Operations Management
63 Days

Redis Labs is hiring a full-time Legal Operations Manager.

Would you like to work for a unicorn startup with one of the world’s beloved database software cloud services? Do you thrive in a fast-paced environment where your contributions have a significant, direct impact?

We are seeking a highly motivated and detail-oriented Legal Operations team player to join our growing legal team. The Legal Operations Manager will work closely with senior Legal management and business stakeholders at all levels of the company. As our Legal Operations Manager, you will play a key role in helping to design and implement processes, systems and best practices, to improve the day-to-day efficiency and effectiveness of the legal team, facilitate change, and control costs.


  • Help define operational initiatives, and drive these with on-time and on-budget results.
  • Help identify and implement legal department tools such as CLM, automated workflows, and AI assisted contract review, and related training.
  • Analyze and develop reports on the accuracy, reliability and effectiveness of existing processes and systems and recommend improvements in system design, business processes and new technology product offerings.
  • Assist with legal budget matters including outside counsel spend.
    Collaborate with cross-functional teams including G&A, SalesOps, Support, IT, Marketing and Security.


  • BS, BA or its equivalent required.
  • 3+ years of experience with in-house legal project operations and management.
  • Strong project management skills.
  • Demonstrated ability to independently move projects forward by gaining the support needed from others while working in a cross-functional role.
  • Proven track record of collaborating with groups (e.g., finance, operations, sales, IT) to set objectives and produce meaningful results.
  • Strong experience in developing, implementing, and using legal department technology solutions (e.g., CLM, Docusign, AI assisted contract review, IP portfolio management, SFDC, etc.).
  • Excellent analytical, problem-solving, and succinct communication skills
  • Able to thrive in a fast-paced environment and successfully manage multiple deadlines.


  • Implementation and oversight of CLM and related systems.
  • Passion for technology, best practices and processes.
  • Self sufficient change agent.

As an equal opportunity employer, Redis Labs Inc. is committed to a diverse workforce. Employment decisions regarding recruitment and selection will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state and local laws.


San Francisco

Operations Management
64 Days

Lyft is hiring! We are looking for an experienced Legal Operations Manager with 3-5 years of experience to join our expanding Legal Operations Team in San Francisco, CA. The ideal candidate is collegial, team-oriented, proactive, tech savvy, and loves the challenge of competing priorities in a fast paced environment.

-Budget oversight, working closely with Lyft’s Finance Team on budget forecasting, budget-to-actual variance analysis, and reporting on costs and trends
-Manage technology solutions and serve as point of contact for internal and external stakeholders. Work closely with IT on end-to-end project management and associated change management. Ensure ongoing system administration, communications, and training
-Contribute to and prepare administrative aspects of quarterly and annual planning, operational objectives, and budget initiatives
-Work cross-functionally with Legal, Procurement, and Accounting to manage outside counsel and vendor relationships, including engagement agreements, associated budgets, compliance with billing guidelines, and related internal and external communications
-Partner closely with our Legal Operations eBilling Specialist to provide guidance on eBilling and matter management, including platform efficiencies and optimizations
-Optimize continuous operational effectiveness through identifying productivity opportunities. Assist with implementing supporting programs, processes and tools to improve workflows, and codifying processes though playbooks and intake templates
-Manage and improve new hire onboarding process, materials, and associated training

-A bachelor’s degree or higher, preferred
-At least 3-5 years legal operations experience in an in-house legal department, law firm, or both
-Excellent written and communication skills
-Understanding of financial management principles
-Litigation experience
-Strong business partnering skills with a commitment to professionalism, collegiality, and transparency
-Proactive entrepreneurial approach to recognizing needs, solving problems, anticipating issues and developing solutions
-Sense of ownership and exceptional follow through skills are absolutely essential
-Experience implementing and managing legal technology solutions, including change management
-Strong organizational skills with the ability to manage several projects simultaneously
-Comfortable facing new challenges and changes in direction; flexibility in embracing frequent change
-PMP Certification, preferred
-Six Sigma Lean Certification, preferred
-Experience with Legal Tracker, Ironclad, Seal, Tonkean, or equivalent tools, and Google Suite, a plus

-Great medical, dental, and vision insurance options
-Mental health benefits
-In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
-401(k) plan to help save for your future
-18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
-Pre-tax commuter benefits
-Lyft Pink – Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment  without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.



Miami, FL (Remote Considered)

Contract Management
65 Days

Job Title: Contract Manager – Legal Operations

Job Scope

Lead the administration of our global contract and document management system, e-signature, knowledge management, and related legal team technology solutions. Design and improve processes, optimize practices, and improve legal team efficiency through automation of contract and legal matter lifecycle management. Implement and manage legal team metrics, benchmarking, and handle tracking and reporting for contracts. Support legal team’s knowledge management function, through management of contract forms and updates to standard contracts. Assist with legal team projects on an as-needed basis.

Position Requirements:

  • Passion for optimizing and making improvements to processes!
  • Experience in building out legal team technology solutions (e.g., contract and document management systems, intake and approval lifecycle workflows, e-signature, knowledge management, etc.)
  • Prior experience streamlining legal processes and administering contract management systems.
  • Tactical execution skills. Demonstrated ability to build cross-functional relationships, engage proactively, and take initiative to coordinate and effect organizational change.
  • Persistent and operates efficiently with a sense of urgency.
  • Meticulous attention to detail and quality of work product.
  • Prior experience building strong relationships within the legal team, and with other partners throughout an organization including commercial sales, finance, operations, IT, and HR.
  • Experience as a legal contracts manager, paralegal, legal office or operations manager, or comparable legal administrative position.
  • We are committed to striving for continuous improvement every single day, while also having fun. This role requires a creative, “can-do” problem solver who does not hesitate to take initiative and advocate for improvements.

Verifone is proud to be an Equal Opportunity Employer.

To apply, please visit:  


Nationwide (Remote)

Operations Management
68 Days

We are recruiting for a Legal Department & Law Firm Integration Strategist.  If you enjoy designing, launching, and managing creative and innovative ways to connect and integrate law firms and legal departments to increase diversity, equity, and inclusion, please apply. Send your resume to

About Diversity Lab
Diversity Lab is an incubator for innovative ideas and solutions that boost diversity and inclusion in law. We create and pilot experimental ideas in collaboration with more than 200 top law firms and legal departments across the country. Diversity Lab leverages data, behavioral science, design thinking, and technology to further develop and test new ideas and research, measure the results, and share the lessons learned.
Our inaugural project – the OnRamp Fellowship – is now the largest re-entry program for lawyers who are returning to the profession after an extended career hiatus. To date, we have placed more than 90 women lawyers, one-third of whom are racially and ethnically diverse, with top law firms and legal departments across the country.

To inspire others to develop and experiment with innovative initiatives such as the Fellowship, we launched the Women in Law Hackathon in 2016, and the Diversity in Law Hackathon series in 2018. These first-of-their-kind “Shark Tank” style pitch competitions brought together 200 high-level law firm partners, legal department leaders, talent experts, and law students in small teams working together to generate ideas to increase diversity and inclusion in the legal profession.  

The Mansfield Rule is an idea that was generated by one of the Women in Law Hackathon teams and further developed by Diversity Lab. Starting with the first iteration of the pilot that included more than 40 law firms through now with nearly 120 firms, Diversity Lab has measured and reported significant progress in the Certified firms’ pipelines to leadership. As a result of its success, there is now a version for midsize firms and for legal departments and we are launching a UK version this summer.

In 2020, Diversity Lab launched the Move the Needle Fund (MTN), the first-ever collaborative effort among 30 legal departments, four law firms, and a dozen community leaders designed to test and measure research-backed “bias interrupters.” The MTN bias interrupters are science-driven tweaks to talent and business systems – such as hiring, feedback, work assignments, and pay processes – that interrupt and minimize unconscious biases in the workplace to provide fair and equal access to skill-building and career-enhancing opportunities for lawyers of all backgrounds. This role will support MTN and other projects as needed. 

More About This Role & Main Responsibilities
Diversity Lab – through its MTN Fund partners, bias interrupters, and other legal department and law firm programming – is focused on bringing law firms and legal departments together to solve the legal industry’s dearth of progress on the D&I front. Specifically, this role will help with that mission by:

-Liaising with legal department leaders to implement MTN Bias Interrupters and Collectives within their legal department, including the Diversity Dividends Collective.

-Developing a communication plan for Diversity Lab to effectively communicate with its more than 200 legal departments on a consistent basis.

-Supporting the Mansfield Rule: Legal Department Edition, as needed, by helping to lead one-on-one check-ins with legal department participants, monthly Knowledge Sharing calls, and overview and information sessions for interested legal departments.

-Experimenting with research-based ways to source and hire a more diverse pool of experienced lawyers for law firms and legal departments, including minimizing unconscious bias in the selection process through training lawyers on Structured Behavioral and Panel Interviews (SBI) and other assessment tools. 

-Measuring the results of the experiments and non-traditional sourcing methods to evaluate the outcomes and impact with assistance from Diversity Lab’s data scientists.

-Collaborating with the entire Diversity Lab team on other projects as needed. As a 7-year young start-up with a collaborative and inclusive work culture, we encourage all team members to pitch in to help with key projects as time permits, without regard to job description, tenure, or title. We also urge our team members to take initiative to contribute to projects based on their strengths, skills, and interests.

The Skills Needed to Be Effective in This Role
No one is perfect, so we don’t expect one human to embody all of these skills.  But if you have some of these key skills and are willing to learn, we encourage you to apply.

-Legal department experience is required, with at least 6+ years combined law firm and/or legal department experience with an in-depth understanding of the relationship between law firms and legal departments.

-Understanding of law firm and legal department talent systems, including hiring, development, promotions, performance reviews, and compensation.

-Ability to develop and lead engaging knowledge sharing and training sessions and facilitate effective check-ins with high-level partners and in-house corporate leaders who have limited time and attention.

-High EQ; ability to interact effectively with team members and external partners; self- awareness and sensitivity to communications and team relationships.

-Excellent client relationship skills, including responsiveness and a willingness to help solve problems in a friendly, diplomatic, and efficient manner.

-Ability to meet deadlines and multi-task in a fast-paced environment.

-Embody a “learning mindset” with an interest in continuing to learn and grow professionally.

-Proactive and positive work style; ability to stay composed and focused under pressure and hard deadlines.

-Strong written and verbal communications skills; ability to think and speak quickly on demand.

-Self-motivated; able to take initiative with minimal assistance or supervision and manage time efficiently.

-Curiosity and interest in learning about relevant topics and sharing knowledge with teammates.

-Willingness to listen to and learn from feedback and offer feedback effectively to others as appropriate.

-Comfort with learning and using many forms of technology; proficiency with Google Docs/Microsoft Word, Excel/Google Sheets, Zoom and other virtual meeting platforms, and PowerPoint/Google Slides required.

-Bachelor’s degree required; JD is a bonus.

Location Details
 – Job format is full-time remote work; reliable internet and telephone access are required. You will be asked to travel within the U.S., likely 6-7 times per year, in 2022 and beyond.

 – Job can be performed from anywhere within the contiguous United States; the following locations, where we have other teammates, are preferred: Greater Boston; New York City or nearby; San Francisco Bay Area; Denver; and Miami. While these locations are preferred, applicants from other locations will be considered fully.
Diversity Lab offers healthcare and 401(k) plans, with a 4% match for 401(k) contributions.


Burlington, MA, Atlanta, GA, or Indianapolis, IN

Operations Management
69 Days

Job Details

The Legal Operations Analyst will execute a variety of tasks that enable each of the practice areas within the Legal and Corporate Affairs department to work in a more efficient and cost effective manner. This individual will use case management and reporting and dashboards to monitor the timely performance and quality of that work, and collaborate with the team to help establish new innovative process improvements and systems to free up attorney time and improve quality of the department’s work product. Reporting to the Legal Operations Senior Manager, this individual will be focused on providing an excellent internal and external customer experience while efficiently delivering high-quality work-products that accelerate our journey.

Primary Responsibilities

Complete daily case tasks that are a part of the team’s varied service portfolio by developing a knowledge of technology and business processes used to execute those services.
Troubleshoot, train and effectively communicate benefits of systems, optimal use, and resources available to internal clients.
Lead your peers on a subset of tasks by understanding the business objectives that drive the work, and monitor the team’s performance through creation and interpretation of reports and dashboards.
Partner with the practice areas we support by sharing data insights, and collaborating cross functionally to implement agreed upon improvements.
Flex between services as priorities change.
Provide project status reporting, both at a high level and detailed.
Actively contribute to the team by sharing skills and ideas.
Required Skills/Experience

Five or more years experience in operations and/or technology services roles in a corporate law department or law firm.
Strong customer-service orientation toward internal clients and external customers.
Experience creating dashboards and reports, and ability to apply insights to inform business decision-making.
Outstanding oral and written communication skills; able to communicate effectively.
Demonstrated diligence, organization, attention to detail and follow-through skills.
Drive cross functional projects against string deadlines.
Ability to handle sensitive/confidential information with appropriate care.
Must be able to work in a fast paced, deadline driven environment.
Strong teamwork and interpersonal skills.
Experience with Conga / Apttus, the Salesforce platform, and Google Suite is a plus.
Required: Bachelor degree


Accommodations – If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement
 At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits. and are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. and do not accept unsolicited headhunter and agency resumes. and will not pay any third-party agency or company that does not have a signed agreement with or

Salesforce welcomes all.


Multiple locations considered including in: Atlanta, California, Chicago, New York, Washington DC, etc. REMOTE also considered

69 Days

Latitude is seeking a Deputy Director for our client, an alternative legal service provider (ALSP).  The Deputy Director would assist the director by helping to develop alternative legal service products, working to help their clients implement alternative legal service arrangements, products, and secondments, and by negotiating contracts for and supervising document review contractors.  This position works closely with and reports to the Director.  

Desired experience for this position includes: 10+ years legal experience as a lawyer in an AmLaw 100 firm with experience in litigation, corporate, tax, and/or regulatory compliance. Deep understanding of the business of law and emerging alternative legal services is required. Prior experience as a partner, senior counsel or in an ALSP operational/management role is a plus. Prior experience managing complex document review, e-discovery and/or due diligence matters is preferred.

This is a full-time engagement or engagement-to-hire role.

Minimum Qualifications of the ALSP Deputy Director

  • 10+ years of legal experience in litigation, corporate, tax, or regulatory compliance at a well-respected full-service law firm or sophisticated boutique firm.
  • Experience as an AmLaw 100 attorney or in an operational/management role in an ALSP is preferred.
  • Prior experience managing complex document review, e-discovery and/or due diligence matters is preferred
  • Ability to handle and experience working in a high-volume practice area managing multiple cases and deadlines
  • Business minded and ability to think creatively
  • Excellent oral and written communication skills
  • Capability and experience to work independently and with a team
  • Active license to practice law and in good standing
  • Excellent academic credentials
  • Outstanding references


Position Details of the ALSP Deputy Director

  • Type of role: Engagement or Engagement to hire (Direct W2 employment with Latitude serving on assignment with the law firm)
  • Schedule: Full Time
  • Location: Atlanta (Remote considered)
  • Compensation & Benefits: Highly competitive and commensurate with experience, including full benefits



Latitude will not disclose your identity or propose you to prospective clients without your prior consent. Candidates selected for further consideration will be contacted.

Only qualified applicants should apply.

About Latitude

Latitude offers life-changing engagements and permanent positions with companies and law firms to outstanding attorneys and paralegals.

Latitude Engagements

Great attorneys and paralegals looking for contract engagements or consulting roles choose to work with Latitude due to our law firm-level compensation and benefits, sophisticated and engaging work, a chance to work with great clients and peers, and a refreshing blend of freedom with self-designed boundaries.

Our attorneys and paralegals have the level of skill, experience, and judgment as would be expected in a permanent corporate counsel or law firm attorney, and the versatility to step into challenging environments and hit the ground running.  If you have the right skills, personality and experience, Latitude helps you do what you are good at in a more rewarding way.

Latitude attorneys and paralegals serve on a full- or part-time engagement basis, and work remotely or on-site at the client office.

While we are able to work only with a select few of the most outstanding candidates, our customized approach results in a high success rate for those candidates we choose to recommend.

For more information about Latitude, please visit us at


Portland, OR

Contract Management
70 Days

Portland, OR
Remote, USA

At The Standard, you’ll join a team focused on putting our customers first.

Our continued success is driven by a high-performance culture. We’re looking for people who are collaborative, accountable, creative, agile and are driven by a passion for doing what’s right – across the company and in our local communities.

We offer a caring culture where you can make a real difference, every day.
Ready to reach your highest potential? Let’s work together.



Job Summary:

The Legal & Compliance Operations Analyst supports the L&C Department’s day-to-day operations. This includes administration and first-level support of department technologies and end-users, tracking department finances to budget, and implementing and improving systems and processes. The L&C Operations Analyst works closely with colleagues in L&C, Information Technology, Corporate Finance & Accounting and Supplier Management Group. This position also collaborates with outside counsel and other external vendors and service providers.


Principal Duties & Responsibilities:

Technology Management: Administer and provide first-level support for L&C technology, including department systems for matter management, electronic invoicing, contract lifecycle management, corporate compliance, knowledge management and information governance/records management. Collaborate with IT and application vendors to resolve technical issues, complete upgrades and implement customizations. On-board new end-users. Provide first-level technical support and training to end-users.


Financial Management: Support department’s financial management process. Review monthly budget reports and track expenses to budget. Provide support and training to department on proper expense submissions. Coordinate with L&C Operations Manager to conduct quarterly budget reviews for department budget owners. Assist with annual financial planning process. Collaborate with SMG to set up and maintain purchase orders for external vendors and service providers. Ensure timely payment of vendor/service provider invoices.


Project and Process Management: Provide support to department teams to make process and technology changes that will improve client experience and department efficiencies. Support includes mapping current processes, gathering requirements from stakeholders, researching industry trends, best practices and new technologies, making recommendations for process and/or technology improvements and working with stakeholders to implement changes.


For technology implementations, support will cover project from end-to-end. Research potential vendors, work with SMG to conduct RFI/RFP process, assist in selection process, provide input for business case, and if project is funded, act as project manager or business analyst for the implementation.


Support change management by communicating with stakeholders on upcoming process and/or technology changes. Provide training on new processes and technologies, create process documentation, guidelines and job aids, and track adoption.


Other Department Operations: Maintain department RBACs (Role-Based Access Controls), DLs (Distribution Lists) and BCPs (Business Continuity Plans). With department leaders, conduct annual reviews of RBACs, DLs and BCPs and update as needed.


With L&C Operations Manager, act as liaison with external vendors and service providers.


Assist department leaders to develop metrics, analytical tools and reporting as needed.


Education & Experience: Bachelor’s degree and minimum 3+ years of operations experience in a legal environment. Or, the equivalent combination of education and/or relevant experience.


Knowledge & Skills: Technical knowledge of legal systems such as matter management, electronic invoicing, contract lifecycle management, corporate compliance, knowledge management, and information governance/records management.


Working knowledge of legal billing protocols and policies. Familiar with outside counsel relationships and corporate clients. Demonstrate subject-matter expertise of functional areas supported.


Understanding of project management, process improvement and change management methodologies.


Independence: Complete accurate, high-quality and timely work under minimal supervision. Own well-defined projects of low to moderate complexity and collaborate with colleagues and stakeholders to determine project scope, timeline and deliverables.


Interaction & Influence: Work on cross-functional teams and interact with colleagues of various seniorities. Ask the right questions, listen, respond promptly and keep stakeholders informed of status. Demonstrate sound judgment, integrity and business ethic. Approach all interactions with a professional demeanor.  



Standard Insurance Company, The Standard Life Insurance Company of New York, Standard Retirement Services, Inc., StanCorp Equities, Inc. and StanCorp Investment Advisers, Inc., marketed as The Standard, are Affirmative Action/Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, national origin, gender, sexual orientation, age, disability, or veteran status or any other condition protected by federal, state or local law. The Standard offers a drug and alcohol free work environment where possession, manufacture, transfer, offer, use of or being impaired by an illegal substance while on Standard property, or in other cases which the company believes might affect operations, safety or reputation of the company is prohibited. The Standard requires a criminal background investigation, drug test, employment, education and licensing verification as a condition of employment. All employees of The Standard must be bondable.


Deerfield, IL

Operations Management
70 Days

Manages Finances and Technology in the legal department, including management of legal spend and technology projects under limited direction. Manages legal department financial metrics, and recommends and carries out legal spend management projects, based on analysis of legal spend. Manages technology and technology projects for the legal department. Responsible for managing and tracking legal spend, including budget, forecasting and spend data analytics. Communicates project status to stakeholders/division leadership and works to resolve project issues with stakeholders as they arise. Organizes daily departmental and divisional activities in order to support / meet departmental and divisional objectives and goals.

Manages legal projects under limited direction. Ensures that projects are completed within acceptable timeframe and within budget. Monitors project budgets, technology, assesses risks and tracks multiple project timelines and/or work streams and progress. Ensures that the projects’ outcomes are achieved as defined. Participates in project integration.
Monitors and updates project information, creates documentation, reports, and related work throughout the project lifecycle. Ensures assigned duties and responsibilities/project results are completed with quality and are timely and accurate in nature in order to meet leadership expectations.
Communicates project status to stakeholders/division leadership throughout the duration of the project and post implementation to make certain all impacted stakeholders have an understanding of risks, issues and activities.
Identifies and troubleshoots issues. Provides recommendation and resolution options to stakeholders.
Maintains and distributes project information, creates documentation, reports, and related work to stakeholders/division leadership as needed/requested.
Solicits reporting from various project sources. Analyzes and prepares status reports which reflect key items such as project health, schedules, risks, and issues. Reconciles budget spend against targets for complex divisional programs.
Performs day-to-day functions to support the effective operation of the department & division and support the targets and goals of the department & division.
Collaborates cross-functionally across the enterprise and division to ensure appropriate response to internal and external requests for reports and/or information are complete and provided in a timely manner.
Reviews, suggests and implements process and technology improvements where feasibly cost efficient and effective.
Analyzes and reports data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions. Presents findings and makes recommendations.


Orrick, Herrington & Sutcliffe LLP

Practice Support Attorney

Any of our US offices

Operations Management
71 Days

Orrick currently has an excellent opportunity for a Practice Support Attorney.  This position will be based in our Global Operations & Innovation Center (“GOIC”) in Wheeling, WV, or any of our US offices.

Are you a self-starter with a high level of initiative and drive? Would you like to be part of a high performing collaborative team and complete projects that have a significant impact on the delivery of legal services to clients? If so, this may be the position for you!


The M&A and Private Equity (MAPE) group is in the process of redesigning, from the ground up, its workflows and how it delivers legal services to clients. The Practice Support Attorney will support MAPE in those efforts and will contribute to and manage similar projects in other Corporate practice groups as needed.

Coordinate and lead efforts to develop and improve the use of practice content to streamline the delivery of legal services, including:

  • Maintaining and automating MAPE’s precedent library, and creating new precedent
  • Coordinating the maintenance and organization of deal documents and libraries for MAPE and other corporate practice groups
  • Identifying relevant practice content in collaboration with the firm’s Research & Information team, including third-party resources and forms, and integrating them into practice workflows
  • Identifying additional areas of opportunity for practice content sharing and creation, and process improvements

Support, coordinate and lead projects to develop and improve client-facing solutions, including:

  • Streamlining and improving client/deal intake and scoping
  • Designing and improving solutions to share deal metrics and data with client and team
  • Capturing and leveraging deal and experience data to improve future transactions

Support, coordinate and lead projects to streamline and improve the delivery of legal services within MAPE and other corporate practice groups, including:

  • Supporting the firm’s data strategy, including tracking deal data, monitoring usage of practice content and resources, and capturing experience data
  • Leading projects to digitalize the practice, including automation, data capture and use of online resources
  • Understanding the firm’s available resources and technology, and developing best practices and other programs to drive teams and tasks to the “right” resources (whether people, process or technology)
  • Serving as a one-on-one resource for practice resource questions and issues

Regularly evaluate MAPE’s efficient delivery of legal services through internal data, external benchmarking and monitoring trends in market

Educate MAPE and other corporate practice group attorneys and legal professionals on practice content, client-facing solutions, firm resources, technology, and other initiatives to improve legal services, and lead efforts to improve utilization, as needed

Communicate and consult with administrators, attorneys, paralegals and staff on practice content, efficiency, client solutions, legal service initiatives and projects

Develop and maintain case studies for MAPE and other corporate practice groups for use in marketing and business development, and develop and maintain portal pages and other resources for practice resources


  • Juris doctorate (J.D.) from an accredited university or college and admission to practice in good standing in a US jurisdiction required.
  • Minimum of four (4) years of experience as an M&A attorney in a large law firm.
  • Superior written and verbal communication skills with demonstrated ability to present complex ideas to attorneys, managers, clients, and the general public in layman’s terms.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization and/or specific direction exists.
  • Familiarity with best practices and technology to manage workflows, documents and communications.
  • Understanding of the importance and relevance of knowledge management, practice and project management and efficiency to help the firm meet its overall business plan.
  • Excellent analytical, project management, prioritization, and organization skills.
  • Ability to work independently with good judgment, handle multiple tasks simultaneously, and quickly prioritize projects.
  • Ability to work collaboratively at all organizational levels.
  • Flexible team player with ability to approach problems with a sense of ownership, enthusiasm, and innovation.
  • Strong interpersonal and customer service skills, coupled with a positive outlook; public relations and diplomacy skills must be excellent.
  • Availability to travel as necessary.
  • Desire and ability to work beyond the position’s written duties and assist on other projects and initiatives, as needed.

Who is Orrick? Orrick is a global law firm focused on serving the technology & innovation, energy & infrastructure and finance sectors. Founded more than 150 years ago in San Francisco, Orrick today has offices in 25+ markets worldwide. Financial Times has selected Orrick as the Most Innovative Law Firm in North America from 2016-2018 and named us runner-up in 2019. The American Lawyer gave the firm its first Legal Innovation Award and in 2019 recognized us for “Best Use of Technology.” For the fifth year in a row, Fortune named Orrick to its 2020 list of the 100 Best Companies to Work For.  Learn more about our awesome employee experience here: Fortune 100 Great Place To Work certified company*.

Orrick offers a collaborative work environment, competitive salary, and excellent benefits, including lots of extra perks like free biometric screenings, paid time to participate in community service activities and the day off for your birthday.

Please visit for more information about the firm.

How to Apply: If you are searching for a chance to create an impact, you have a little grit and you love working with a team, we want to talk with you. To submit your resume and cover letter for this position, please visit our Staff and Paralegal Opportunities Listings at

No phone calls please.

We are an Equal Opportunity Employer.

Consistent with the SF Fair Chance Ordinance, an arrest and conviction record will not automatically disqualify a qualified applicant from consideration.

Qualified applicants with criminal histories will be considered for the position in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring.


Oaks, PA

71 Days

When you step into SEI – anywhere in the world – you know you’re not inside a traditional financial services company. We have no offices. Our open innovation spaces spur creativity, the provocative artwork inspires conversation, and the flexible work-life balance drives personal and professional growth. We are a place to inspire your work, build your voice, and grow your community. We’re different. And we’re proud of it.

The role of the Director of Legal Operations will involve supporting the legal team by creating and managing organizational and operational processes to improve the efficiency and effectiveness of the team. The successful candidate will apply creative thinking and suggest innovative ways of driving the department forward through processes, technology and information. The role requires an organized, detail-oriented, and highly efficient individual with great interpersonal and problem-solving skills.


What you’ll do:

  • Process improvement: Identifying opportunities to improve processes, share best practices, develop playbooks and train and improve efficiency with respect to the Legal Department’s processes, systems and technologies. The role will stay aware of legal operations industry trends and advise on needed upgrades and improvements to business processes and tools.
  • Legal Technology Management: Responsible for implementing, managing and overseeing legal technology platforms and initiatives across the Legal Department. Arranges or provides ongoing training on technology platforms. Serve as an advocate to drive user acceptance and use of technology to improve efficiency and effectiveness.
  • Project management: Define roles, responsibilities, accountabilities, and timelines for project tasks to ensure successful execution.
  • Reporting & Analytics: Develop and implement appropriate metrics and benchmarking through data analytics to measure the legal team’s performance both within and outside the department.
  • Legal Vendor Management: Responsible for managing and liaising with legal department vendors, including overseeing billing issues and budgeting/accrual process. Assist with budget matters and optimizing workflows with the Legal Department.
  • Legal Administrative Support: Manage and oversee the administrative support personnel within the Legal Department.


What you bring to the table:

  • B.A. or equivalent, from an accredited college or university
  • Experience at a law firm or corporate legal department, or with applications or technologies used in such organizationsSystems and data orientation with advanced working knowledge of Microsoft Word and Excel
  • Self-starter with excellent organizational and time management skills
  • Strong written and communication skills
  • Curiosity and pragmatism
  • Detail-oriented and capable of multi-tasking and prioritizing in a fast-paced environment to meet deadlines
  • Ability to maintain confidentiality and data accuracy when handling sensitive information
  • Ability to work with multiple stakeholders and manage complex and sometimes conflicting priorities
  • Great interpersonal and problem-solving skills


Attributes we value:





Team Player

High Integrity/Ethics

Good Communicator/Listener

Sound Judgment

Dedicated to Self-Improvement





SEI is an equal opportunity / affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law.





Operations Management
71 Days

HBR Consulting LLC (HBR) is seeking a Legal Operations Technology Manager for the Firm. Specifically, this individual works in conjunction with senior service line leadership and the Legal Technology Practice Group Leader and whose role will be to advise on project methodology, bring industry experience/insight and manage overall quality of client service and project deliverables.

The candidate for this position will be required to, but not limited to:

  • The candidate for this position will be required to, but not limited to:
  • Lead project management activities such as managing to project scope, managing project budgets, forecasting resourcing, and status reporting both for clients and to internal service line leadership.  
  • Be directly involved in process mapping, data analysis, drafting of project deliverables.
  • Manage a variety of project types while also building expertise in a particular area of focus in our Legal Technology Consulting practice group, as dictated either by skill or industry need.
  • Helping to support continual practice improvement by enhancing methodologies, practice aids, project delivery approaches and tools.
  • Promote business through writing, research and maintaining other publicly facing material, such as marketing collateral.
  • Participate in business development, such as drafting proposals, participating in related sales meetings, and assisting practice leadership with follow through as needed.
  • Cultivate and develop business expansion opportunities through nurturing of key client relationships.


  • 7+ years of experience working in or with corporate functions/departments such as Legal, Finance, Procurement or Sales Operations (this may be either in a consulting or in-house capacity).
  • Two or more years of experience delivering projects, including overseeing other resources to the completion of their tasks.
  • Demonstrate knowledge about, and experience in, at least two or more of the following areas of focus:
  • IT implementation methodologies, including agile and iterative
  • Legal management software and/or workflow software experience (e.g., matter management, spend management, contract management)
  • Able to elicit requirements from requirements owners and recommend improvements to processes (client interview skills are a plus)
  • Manage a project plan using MS Project
  • Understand use cases for document management or content management solutions
  • Experience designing integrations with and migrating legacy data strategies into legal management software platforms.
  • Ability to read, analyze, and interpret legal metrics, data and reports
  • Ability to distill information into consulting reports that are well organized, clear and comprehensive.
  • Ability to respond to common inquiries from current and potential clients.
  • Possess excellent client-facing communication skills (written and spoken).
  • Ability to manage projects to; scope, deadlines and budget (by resource and holistically). 
  • Supervise resources on project deliverables.
  • Advanced Knowledge of Microsoft Office Suite and Email.
  • IT Project management.
  • PMP a plus.

HBR Consulting LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, marital status, civil union status, national origin, ancestry, age, parental status, disabled status, veteran status, or any other legally protected classification, in accordance with applicable law. 



South Jordan, Utah

75 Days

Come help us herd cats!  We are growing fast.  The business is doing new things, and our teams need sound procurement guidance integrated into their decision-making processes.  We need someone rooted in his/her understanding of the procurement process who can creatively help address the issues that confront a growing tech company.  And yes, we are a tech company – not just a crafting or scrapbook company. Cricut’s Legal Operations Department is growing and looking for two high-performing Procurement Analysts.  In this role, you will report to our Head of Legal Operations with a strong dotted line to the Finance Team. You will assume a wide range of responsibilities, all of which will require critical thinking, innovation, and integrity. We are looking for someone with impeccable attention to detail, high energy, strong project management skills, and a positive attitude.  The primary function of this position centers around Relationship Management with internal business partners, including Spend/Financial Management, Vendor Management, and Contract Management.  The position will require a quick learner who is willing to get in and understand distinct processes in order to best support the spend needs of our internal business partners.

Key responsibilities

·        Relationship Management – Cradle-to-grave procurement assistance to assigned internal departments and cost centers, including:

o   Vendor Management

§  Obtaining required information and documentation for New Vendor set-up process

§  Assisting with Vendor Due Diligence, as requested

o   Spend/Financial Management

§  Assisting cross-functional business partners through the purchase order process, including the coordination and submission of Purchase Order requests through company systems

§  Obtaining and documenting necessary first-tier pre-approval for spend

§  Monitor Purchase Order approval workflows to ensure timely progression

§  Submission of Invoices for payment

§  Partnering with FP&A partners and Finance team to track procurement spend vs. allocated budget

§  Assisting to increase budget for various cost centers, as needed

o   Contract Management

§  Submission of procurement contracts for review

§  Coordinating with Contracts Team, Attorneys, and others to ensure contract negotiated, signed, and finalized in time for necessary deadlines

§  Generate reports for business partners, upon request

§  Monitor contract auto-renewals and expirations, coordinating with budget owners and Legal Team as required

·        Administrative Tasks

o   Property educate business partners on procurement and contracts processes

o   Other support, as requested

·        Other Responsibilities

o   Don’t be a jerk.  Be competent.  Be unquestionably ethical.  Have a sense of humor.  Have humility.  Work hard.

o   Identify opportunities to improve processes, share best practices, and improve efficiency within the Legal department’s organizational structure, systems, and technologies.

o   Build and maintain strong relationships within the Legal department and with cross-functional departments


Required skills and experience:

·        2-4 years of experience in an area of corporate management relative to spend and/or contract (e.g., finance/FP&A, procurement, legal operations, etc.)

·        Sound understanding of corporate accounting and/or financial planning with the ability to balance a budget, track spend, spreadsheet, and the like; Previous financial or budget management experience a plus

·        Cross-functional relationship management preferred

·        Previous project management experience a plus

·        Bachelor’s Degree (or its equivalent) with strong academic record

·        Ability to set priorities, be flexible, handle multiple tasks, and to track and follow up on projects

·        Detail-oriented, meticulous, and strong organizational skills

·        Excellent communication and interpersonal skills while working collaboratively in a team environment with all levels of the company

·        Ability to work independently with minimum supervision, shift focus, adapt to changing priorities, maintain patience in high pressure situations, and take initiative where appropriate

·        Highly proficient in Microsoft Word and Microsoft Excel

·        Experience with a Purchase Order (PO) and/or Contract Lifecycle Management system preferred (e.g., Coupa, SAP, Apttus, Conga, or the like) – please note on your resume

·        Experience with electronic signature software (e.g., DocuSign, EchoSign)

Personal attributes:

·        Positive attitude and ability to work in a fast-paced, high-output, team oriented, practical environment

·        Demonstrates enthusiasm for solving problems and adding value to the company

·        Courteous, flexible, highly organized, competent, reliable, proactive and uses independent judgment

·        Committed to his or her personal growth and development by actively seeking feedback and responding with action

·        Open and honest in communications with all stakeholders – legal and contracts colleagues, management, customers, and others

·       Must manage highly confidential information with professionalism and unquestionable integrity 

·        A good sense of humor and willingness to assist others no matter how small the task


The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Candidates must pass a background check and reference check.


Additional Information


At Cricut, we celebrate inclusion and diversity. Cricut is an equal opportunity employer and makes employment decisions based on merit. Cricut prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines. Cricut participates in E-Verify.


What to Do Next: Please attach your resume, cover letter (feel free to include links to your social presence). If you want to show your superpowers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information.




Davis Wright Tremaine LLP

Client Experience Manager

Seattle, WA

Operations Management
78 Days

This is an exciting opportunity to work for one of the top law firms in the U.S.! Davis Wright Tremaine LLP is looking for a Client Experience Manager to join our team in our Seattle office.


As a key member of the firm’s Practice Economics department, this position will work directly with the relationship partners for one or more of the firm’s largest clients to manage the firm’s client teams and help the firm provide differentiated service and capitalize on opportunities to strengthen and expand the relationships. The Client Experience Manager shall also generally act as the liaison between staff departments and client leadership.


At Davis Wright Tremaine, you will find challenging assignments, opportunities for professional growth and community involvement, and a culture of inclusion. DWT fosters inclusiveness and authenticity. Regardless of position, everyone here has a voice and the support is unparalleled.


On a typical day you will be responsible for:

Service Delivery: The Client Experience Team works to augment the traditional legal services provided to clients through proactive communication, actionable reporting, and strategic client satisfaction initiatives. The Client Experience Manager drives these initiatives together with client leadership. The Client Experience Manager is expected to:

  • Work with lawyers and staff serving one or more clients to meet service expectations and address specific problems or opportunities to enable the firm to provide excellent, differentiated service
  • Drive service innovation for the client in partnership with legal teams and staff departments to deliver service more efficiently, effectively, and profitably, including evaluating and developing new service and business process opportunities using technology, process improvement, legal project management, and alternative staffing
  • Serve as primary liaison between client leadership and staff departments to execute on client operating needs while reducing the amount of administrative time spent by relationship partners
  • Partner with other Client Experience Managers, Practice Managers, and others around the firm to share best practices, cross-marketing opportunities, and business development opportunities
  • Develop deep substantive knowledge of multiple legal practice groups both at the firm and client, and collaborate with the practice management teams for those groups
  • Identify, vet, and integrate resources for additional support to meet client needs, including attorneys, contract lawyers, and support staff
  • Manage and supervise Client Experience Specialists, Client Program Specialists, and Client Program Coordinators

Client Portfolio Growth: Maintaining and growing the client’s portfolio is a key component of the Client Experience Team’s mission. To do so successfully requires an understanding of financial metrics and the ability to analyze those metrics to create positive portfolio growth. The Client Experience Manager is expected to:

  • Work closely and collaboratively with senior lawyers and staff responsible for managing and growing key client relationship(s)
  • Stay up to date with client business strategies and market landscape to support operations, marketing, and business development initiatives
  • Provide input to strategic business development planning, consultation and execution for the client
  • Evaluate financial and other performance indicators and work with the team(s) to respond as needed
  • Support lawyers in identifying and responding to opportunities for new work, particularly those that are complex and time-sensitive

Client Communication: Understanding how and when to communicate with our clients can help build trust and strengthen the relationship. The Client Experience Manager will develop formal and informal lines of communication to ensure the firm has a deep connection with our clients. The Client Experience Manager is expected to:

  • Build deep direct relationships with the client legal operations team
  • Solicit client feedback, share feedback with client team, act on feedback received, and track progress towards client satisfaction
  • Work with lawyers and staff to ensure service level agreements, ad hoc project milestones, reporting requirements, and other client expectations are met
  • Ensure compliance with outside counsel guidelines related to time keeping, rate-setting, billing, conflicts, etc.


Financial Management: The Client Experience Team’s focus on providing quality, cost-effective legal services will have an effect on the firm’s financial performance. The Client Experience Manager must understand the effect that non-traditional service delivery has on the firm’s bottom line. The Client Experience Manager, in coordination with the Pricing and Data Analytics teams, will:

  • Manage internal processes related to alternative fee arrangement negotiation, including gathering and analyzing matter and project data
  • Work with client leadership and firm financial operations team to maximize efficiency and profitability on alternative fee arrangements
  • Review and analyze financial data relating to the client and its work streams in partnership with Practice Managers. Work with client leadership to customize the data presented to the client team and to provide context, explanation, and action items to meet strategic goals for client service levels and financial targets

Client Team Leadership: The Client Experience Team helps both individual attorneys and the firm as a whole ensure a uniformly positive experience for clients. The Client Experience Manager should have an eye for advancing strategic opportunities, building support and adoption of those opportunities internally, and continually assessing client needs (both stated and unstated). The Client Experience Manager will:

  • Assist relationship partners and client leadership with other strategic opportunities and ad hoc projects that strengthen the client relationship
  • Assist relationship partners and client leadership to drive content and agendas for client team meetings, including monthly, quarterly, and annual meetings as appropriate
  • Join us if you have:
    7+ years’ experience in a law firm environment or similar professional services industry; client management, operations management, and business development experience preferred
  • Bachelor’s degree required, emphasis in Business Administration and other technical discipline; MBA, JD, or other relevant advanced degree, preferred
  • Lean, Lean Six Sigma, PMP or similar certification preferred or the ability to demonstrate comparable experience and training in project management or process improvement
  • Demonstrated understanding of alternative fee arrangements in the service industry (understanding of law firm pricing models and economics a plus)
  • Deep knowledge of relevant legal practice areas and/or industries a plus
  • Experience presenting to small groups and decision-makers
  • Demonstrated ability to collaborate with and guide decision-makers on strategic decisions
  • Demonstrated ability to handle multiple projects simultaneously with high attention to detail
  • Excellent written, verbal, and interpersonal communication skills, including ability to establish and maintain effective working relationships with clients and firm leadership
  • Proficiency with legal technology tools such as matter management, document automation, and/or document review software, or skills with similar tools from other industries that demonstrates an ability to learn and use new technology preferred
  • High proficiency with Microsoft Outlook, Excel, Word, Project, Visio and OneNote.
  • Ability to read and write in English


Who We Are
Davis Wright Tremaine LLP is an AmLaw 100 law firm with eight offices nationwide. We are relentlessly committed to client service and look for candidates who share that commitment. At DWT, client service means having empathy for each client’s and each lawyer’s work and personal pressures, business objectives, and legal needs; anticipating their needs; and having the capabilities and commitment to deliver what matters most to them.

What’s in it For You?
DWT offers competitive compensation in addition to ample benefits including but not limited to:

  • Choice of health and vision insurance plans
  • 2 paid volunteer days for qualifying community service work
  • Dental plan
  • Fertility and adoption benefit
  • Paid sabbatical after 13 years of service
  • Tuition reimbursement
  • Commuter benefits
  • Retirement contribution

Physical Requirements

While performing the duties of this job, the employee is regularly required to feel and reach with hands and arms and frequently required to sit, stand, walk and occasionally stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception and ability to adjust focus.  Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.


This job description intends to describe the general nature and level of work being performed by individuals assigned to this position.  It is not intended to include all duties and responsibilities.


Davis Wright Tremaine LLP believes that embracing diversity and inclusion brings out the best of what each individual has to offer and inspires us to build strong and lasting connections with each other, our clients, and our communities.  We are committed to promoting a diverse workforce and inclusive environment where every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.  It is our policy to hire, promote, transfer, terminate, and make all employment-related decisions without regard to an employee’s sex (including pregnancy, childbirth, breastfeeding, or related medical condition), race, color, ancestry, sexual orientation, gender, gender identity, gender expression, national origin, religious creed, age, marital status, physical or mental disability, genetic information, medical condition, military condition, military or veteran status or any other basis prohibited by applicable local, state, or federal laws.


Redwood City, CA

79 Days

Working with various stakeholders across the Legal department and other departments, the Legal Operations Billing Analyst will be responsible for financial and vendor management. We are seeking a bright, enthusiastic, and results-oriented professional with solid experience and the ability to coordinate with cross-functional teams. To excel in this role, you will have a background in vendor and billing management and have the ability to foster relationships with staff across the Legal department.

-Work with legal and finance stakeholders to help streamline the billing process and enable more efficient matter and vendor management.

-Create reporting that increases transparency of legal spend and provide updates to relevant stakeholders.

-Manage budget, financials and reporting with respect to projects and initiatives led by legal operations.

-Support the monthly accrual process.

-Support global purchase requests.

-Manage and monitor department purchase requests and invoice processing.

-Research and resolve billing inquiries.

-Manage the onboarding process for new law firms to the eBilling system and ensure all documentation is complete.

-Address and respond to questions from both internal stakeholders and law firms relating to the eBilling system.

-5+ years completing similar tasks to those above, and within a corporate or legal environment, preferred.

-3+ years legal billing experience.

-Bachelor’s degree preferred.

-Experience with legal eBilling and/or matter management software (Onit experience preferred).

-Experience with budget and financial management.

-Ability to identify and manage cross-team and cross-project dependencies.

-Ability to anticipate and address issues early.

-Strong analytical skills.

-Ability to balance and prioritize multiple projects for various internal customers.

-Strong interpersonal and communication skills required.

-Ability to make decisions independently, knowing how and when to escalate issues.

-Experience working directly with business teams and stakeholders.

To be fully considered for this position, please apply directly online: